Centralized Scheduler - Outpatient Rehab

St. Charles Health System•Bend, OR

3d•$22 - $30

About The Position

The Centralized Scheduler schedules diagnostic exams and procedures, entering the appropriate orders and patient demographics. The role works directly with patients, physician offices, hospital departments, and facilities to ensure procedures are scheduled accurately and in a timely manner. The position does not directly supervise other caregivers. For the Outpatient Rehab role, the scheduler arranges outpatient rehabilitation services and appointments, responds to telephone inquiries and faxes from patients, physician offices, and clinics, interprets information provided by insurance verifiers, and tracks visits accurately. The scheduler also works appropriate queues from One Content and Right Fax. This is a full-time, 40-hour-per-week regular position on first shift, Monday through Friday; start and end times vary. The pay range is $22.30–$30.11 per hour based on experience, in addition to shift differentials.

Requirements

High school diploma or GED.
Intermediate experience using PC-based office productivity tools, such as Microsoft applications, Outlook, and Excel.
Previous customer service experience in a high-volume, fast-paced environment.
Knowledge of medical terminology and procedures.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Associate's degree or higher.
One to two years of scheduling experience in a call center environment.
Previous experience in a hospital or physician setting.

Responsibilities

Pre-register patients in the registration system, collect demographic and insurance information, and collect required copayments or deposits.
Contact and pre-register patients according to specific registration criteria, and schedule appointments from physician orders according to department standards.
Select the correct procedures from templates and enter the required information into the system.
Research and communicate with other departments to resolve questions and ensure procedures are scheduled correctly.
Use department resources to solve practical scheduling problems.
Process written orders and enter appointments accurately into the scheduling system.
Handle a high volume of incoming calls on a multiple-line phone system, providing professional and timely customer service.
Maintain communication between departments and direct patients and physicians to the correct department for procedures not scheduled by Centralized Scheduling.
Prioritize work according to urgency, review orders for completeness, and enter appropriate documentation into the system.
Schedule outpatient rehabilitation services and appointments in response to telephone inquiries and faxes from patients, physician offices, and clinics.
Read and interpret information provided by insurance verifiers and maintain accurate visit tracking.
Work appropriate queues from One Content and Right Fax.
Support the organization's vision, mission, and values and participate enthusiastically in continuous improvement through Value Improvement Practice (VIP-Lean).
Help maintain a safe environment for caregivers, patients, and guests.
Conduct work professionally and confidentially, comply with applicable laws, regulations, policies, and procedures, and report known or suspected violations.
Deliver timely, efficient, accurate customer service and patient care, and perform other duties of similar complexity as assigned.