Centralized Scheduler - Outpatient Rehab

St. Charles Health System•Bend, OR

About The Position

The Centralized Scheduler schedules outpatient rehabilitation services and appointments, accurately responding to telephone inquiries and faxes from patients, physician offices, and clinics. The role schedules appointments for diagnostic exams and procedures, enters appropriate orders and demographic information, and works with patients, physician offices, hospital departments, and facilities to ensure procedures are scheduled correctly. The scheduler pre-registers patients, collects demographic and insurance information, and collects required copayments or deposits. The position handles a high volume of calls, reviews orders and related details, tracks visits, and works appropriate queues in One Content and Right Fax. It does not directly supervise other caregivers. The role supports the organization’s vision, mission, and values; promotes continuous improvement, safe practices, confidentiality, professionalism, and timely, accurate customer service. Additional duties of similar complexity may be assigned.

Requirements

High school diploma or GED.
Intermediate experience using PC-based office productivity tools, such as Microsoft applications, Outlook, and Excel.
Previous customer service experience in a high-volume, fast-paced environment.
Knowledge of medical terminology and procedures.
Ability to wear required personal protective equipment.

Nice To Haves

Associate’s degree or higher.
One to two years of scheduling experience in a call center environment.
Previous experience in a hospital or physician setting.

Responsibilities

Pre-register patients in the registration system and accurately collect demographic and insurance information and required copayments or deposits.
Schedule patients from physician orders according to department standards.
Select the correct procedures from templates and enter the required information into the system.
Research scheduling questions and communicate with other departments to ensure procedures are scheduled correctly.
Process written orders and enter appointments into the scheduling system accurately.
Handle a high volume of incoming calls and multiple phone lines while providing professional and expedient customer service.
Maintain communication between departments and direct patients and physicians to the correct department when procedures are not scheduled by Centralized Scheduling.
Prioritize work by urgency, review orders for completeness, and enter proper documentation into the system.
Read and interpret information from insurance verifiers and accurately track visits.
Work appropriate queues in One Content and Right Fax.
Support organizational values, continuous improvement, safety, confidentiality, compliance, and ethical conduct.