Centralized Scheduler - Central Scheduling - Full Time

Guthrie Enterprise • Binghamton, NY

4d

About The Position

The Centralized Scheduler provides direct operational support as a first point of contact for patients, helping them navigate healthcare needs and ensuring efficient scheduling and customer service. The role performs centralized scheduling and registration activities, including pre-registration, cancellations, insurance and benefits verification, and patient payment collection. It also answers patient inquiries about scheduling, billing, payments, and self-pay responsibilities; explains copays and balances; and connects patients with financial counselors or customer representatives when appropriate.

The position requires self-motivation, flexibility, punctuality, attention to detail, good time management, and excellent communication skills. The scheduler works with physician offices and other departments to coordinate services, assists patients with MyChart enrollment and questions, supports coworkers and training as assigned, and uses Epic while keeping current with system and workflow changes. The role also includes outbound scheduling calls, entering orders and referrals, handling messaging or work queues, participating in departmental meetings, and completing other assigned duties.

Requirements

• High school graduate or GED.
• Two years of previous healthcare experience.
• Prior healthcare customer service experience and knowledge of scheduling, insurance billing, and payments.
• Previous experience using or implementing Epic.
• Ability to use Windows programs such as MS Word and other software packages.
• Knowledge of medical terminology.
• Excellent written and verbal communication and interpersonal skills.
• Strong typing skills and proper phone etiquette.
• Ability to make independent judgment decisions about gathered data.
• Ability to be self-motivated, flexible, punctual, detail-oriented, and manage time effectively.

Responsibilities

• Perform scheduling, pre-registration, cancellations, insurance and benefits verification, patient payment collection, and other centralized scheduling duties in accordance with customer service standards.
• Provide quality customer service during patient calls.
• Collect patient insurance benefits information, explain copays and previous balances, and direct patients to financial counselors or customer representatives when appropriate.
• Coordinate and communicate effectively with physician offices, non-centralized scheduling and registration areas, ancillary coding, and other relevant departments.
• Help patients enroll in MyChart, address related issues, and explain its capabilities.
• Follow applicable policies and procedures as outlined by the direct report.
• Meet productivity, quality, and service goals.
• Assist other centralized schedulers with tasks and participate in employee training as assigned.
• Communicate scheduling obstacles, concerns, and system deficiencies to the direct report, and support resolution of complex issues.
• Complete special projects, make outbound calls to schedule referrals or orders, enter orders and referrals, and handle patient messaging or work queues as assigned.
• Operate Epic and learn new skills as needed to perform the position.
• Participate in departmental meetings when needed and support the clinic’s system-wide central scheduling goals.
• Perform other duties as assigned.

Benefits

• Voluntary 403(b) retirement plan with Fidelity investment options.
• Employee Assistance Program offering confidential personal and professional support.
• Shift differentials and premiums for evenings, nights, weekends, and float coverage.
• Friendly, inclusive work environment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED