Centralized Scheduler - Central Scheduling - Full Time

Guthrie Enterprise • Sayre, PA

1d

About The Position

The Centralized Scheduler is a first point of contact for many patients and provides direct daily operational support consistent with The Guthrie Clinic’s service excellence standards. The role performs centralized scheduling, pre-registration, cancellations, and insurance and benefits verification, while responding to patient questions about scheduling, billing, payments, and self-pay or personal financial liabilities. The scheduler is expected to demonstrate patient centeredness, teamwork, and excellence, and to be self-motivated, flexible, punctual, detail-oriented, and effective at time management and communication.

The position also supports patient payment collection and education, MyChart enrollment and assistance, coordination with physician offices and other departments, referral and order workflows, and team training as assigned. The scheduler uses Epic and keeps current with system skills, meets productivity and quality expectations, and communicates obstacles and system deficiencies to the direct report. The description notes that other duties may be assigned as necessary.

Requirements

• High school diploma or GED.
• Two years of previous healthcare experience.
• Prior healthcare customer-service experience and knowledge of scheduling, insurance billing, and payments.
• Previous experience using or implementing Epic.
• Ability to use Windows programs such as MS Word and other software packages.
• Knowledge of medical terminology.
• Excellent written and verbal communication and interpersonal skills.
• Strong typing skills and proper phone etiquette.
• Ability to make independent judgment decisions about gathered data.
• Ability to be self-motivated, flexible, punctual, detail-oriented, and manage time effectively.

Responsibilities

• Perform scheduling, pre-registration, cancellations, insurance and benefits verification, patient payment collection, and other assigned centralized scheduling duties in compliance with customer service standards.
• Provide quality customer-service calls with patients.
• Collect patient insurance benefits information and educate patients about copays and previous balances; arrange financial counselor or customer representative assistance when appropriate.
• Develop working relationships with physician offices, non-centralized scheduling and registration areas, ancillary coding, and other departments to coordinate service delivery.
• Help patients enroll in MyChart, resolve related issues, and understand its capabilities.
• Follow relevant policies and procedures as outlined by the direct report.
• Meet productivity and quality requirements and service goals.
• Assist other centralized schedulers with tasks and help train employees when assigned.
• Communicate scheduling obstacles, concerns, and system deficiencies to the direct report and support resolution of complex issues.
• Complete special projects; make outbound calls to schedule from referrals or orders; enter orders and referrals; and assist with conversational messaging or work queues as assigned.
• Operate the Epic system and learn new skills as needed to perform the position.
• Assist with and participate in departmental meetings when needed.
• Support the Guthrie Clinic’s system-wide vision and goals for central scheduling.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED