Emirates Centralized Load Controller Coordinator

Menzies Aviation Careers•Orlando, FL

About The Position

The Centralized Load Controller Coordinator coordinates and communicates airside activities for arriving and departing aircraft, ensuring safety policies and guidelines are followed and punctuality and service requirements are met. The role requires following applicable standards, procedures, and protocols, and supporting safe operations. The coordinator works with flight crews, ramp personnel, baggage coordinators, central departure control, station customers, and supervisory or manager staff to prepare aircraft, verify loading instructions, oversee loading, handle cargo and report incidents or deviations. The position also requires compliance with aviation safety and security requirements, airport rules, and company health and safety procedures. The coordinator must be able to work variable shifts, including weekends and holidays if required, and remain calm and efficient under pressure.

Requirements

At least 6 months of ramp-handling experience on wide-body aircraft.
At least 18 years of age.
Understanding of Unit Load Device and Ground Service Equipment handling and operating procedures.
Clean performance and attendance record, with no safety violations; current in all areas of training.
Excellent interpersonal and presentation skills.
Ability to communicate clearly and effectively with flight crew and station customers.
Good written communication skills, including completing forms, checklists, and shift summaries.
Computer literacy and ability to comprehend manuals.
Demonstrated proficiency in ramp handling.
High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, write, and speak English; read and comprehend instructions, short correspondence, and memos; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers and apply common-sense understanding to detailed but uncomplicated written or oral instructions and standardized problems involving a few concrete variables.
Possess and maintain a valid driver’s license and any other FAA- or airport-required identification, seals, or authorizations.
Pass all pre-employment testing, including drug testing and a physical.
Obtain and maintain all required airport and customs badges or seals.
Availability and flexibility to work variable shifts, including weekends and holidays if required.
Ability to remain calm and efficient under pressure and handle difficult situations competently.
Ability to safely lift up to 70 pounds.

Responsibilities

Coordinate and communicate airside activities for aircraft arrivals and departures while supporting punctuality, service, and safety requirements.
Comply with FAA, TSA, airport, aviation safety and security, and company rules and procedures.
Monitor ramp personnel for compliance with rules and regulations and ensure ground service equipment is used safely and properly.
Obtain flight information and brief relevant staff.
Prepare gates for aircraft arrivals by positioning ramp equipment; marshal and park aircraft at the correct marker, ensuring staff wait until beacon lights are off and engines are spooled down before approaching.
Liaise with central departure control to obtain valid loading instructions and brief ramp staff.
Verify planned dead loads against loading instructions, initiate and supervise aircraft loading, and ensure loading follows valid instructions.
Coordinate with the Baggage Coordinator to monitor baggage handling, loading space, and connecting baggage.
Report deviations, incidents, hazards, near misses, accidents, and dangerous occurrences to supervisory or manager staff and follow applicable reporting procedures.
Handle and report occurrences in support of quality assurance activities.
Send Load Distribution Messages, Load Distribution Sheets, and other flight-related reports as required by the air carrier.
Monitor cargo acceptance and build-up; identify and handle special cargo and dangerous goods appropriately.
Prepare and maintain the Load Planner log.
Apply knowledge of aircraft structures and contours, weight limitations, special cargo, cargo build-up and breakdown, ramp safety, hand signals, aircraft towing, and loading and unloading methods.
Follow workplace health and safety information, training, and procedures; cooperate with managers and attend company-arranged training.
Perform other duties as assigned.
Meet the station’s attendance standards.