Centralized Functions Specialist

WAYNE MEMORIAL COMMUNITY HEALTH CENTERS•Honesdale, PA

About The Position

Wayne Memorial Community Health Centers (WMCHC) is seeking a Centralized Functions Specialist to support administrative operations across its Federally Qualified Health Clinic. The role includes medical records management, patient referral coordination, testing and medication authorizations, and fax queue management. It also supports front-office operations, financial balancing and deposits, mail distribution, and correspondence. The position is based at Highland FHC in Honesdale, Pennsylvania.

Requirements

High school diploma or GED.
Working knowledge of HIPAA and privacy regulations.
Proficiency with Microsoft Word and Excel.
Ability to use fax machines, copiers, scanners, and email.
Excellent customer service, communication, and phone skills.
Excellent organizational skills.
Ability to work independently and prioritize.
Willingness to learn new skills, software, and processes quickly.
Critical-thinking and problem-solving skills.

Nice To Haves

Prior medical terminology experience.
Previous medical office, EMR, and physician office billing experience.

Responsibilities

Maintain the central fax queue, process incoming faxes promptly, and route them to the correct patient chart using two patient identifiers.
Scan assigned reports, records, and other documents into patient charts promptly using recommended naming conventions.
Process referrals, including coordinating with specialists, verifying insurance, and following up on outcomes.
Submit and follow up on insurance authorization requests for testing and medication.
Process medical record requests promptly while following HIPAA guidelines.
Support the development of processes and procedures as the department evolves and expands.
Complete projects and other duties promptly to support efficient department operations.
Answer patient and employee questions professionally and promptly, and direct unanswered questions to appropriate personnel.
Maintain an efficient and orderly front office.
Maintain day sheets and daily and monthly balances.
Deposit the day's receipts.
Read and sort incoming mail daily and distribute it to the appropriate areas and personnel.
Type and forward or mail assigned correspondence in an orderly and timely manner.