Central Scheduler

Kenaitze Indian Tribe • Kenai, AK

7d

About The Position

The Central Scheduler schedules appointments for all clinical services within the Primary Care Department and answers incoming calls to Dena'ina Wellness Center. The role directs un'ina calls to appropriate staff, verifies demographic and insurance information when appointments are scheduled, documents encounters in the Electronic Health Record (EHR), and makes appointment reminder calls. The position reports to the Medical Office Supervisor and is full-time, non-exempt, with a schedule of 40 hours per week for 52 weeks. Preference is given under TERO Ordinance 2017-01 and P.L. 93-638.

The role requires a high school diploma or GED and two years of experience in a medical office setting as a Registration Technician or Scheduler, as well as two years of experience in insurance verification and medical terminology. A valid Alaska driver's license and continued insurability under the Tribe's policy are required, or must be obtained within 90 days of hire. Basic Life Support certification and Microsoft Suite proficiency are required within 90 days of hire if not already held. The position involves sedentary work, sitting most of the time, with occasional standing and walking, and lifting or moving up to 10 pounds occasionally.

Requirements

• High school diploma or General Education Degree (GED).
• Two years of experience in a medical office setting as a Registration Technician or Scheduler.
• Two years of experience in insurance verification and medical terminology.
• Valid Alaska State driver's license and ability to remain insurable under the Tribe's policy, or obtain the license within 90 days of hire.
• Basic Life Support (BLS) certification, required within 90 days of hire.
• Proficiency with Microsoft Suite, or obtain training within 90 days of hire.
• Ability to work independently and collaboratively.
• Service-oriented conduct that is attentive, pleasant, respectful, and kind when dealing with un'ina, visitors, co-workers, and others.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills for interacting with diverse un'ina populations.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).

Nice To Haves

• Knowledge and experience working with cultural diversities.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).

Responsibilities

• Schedule appointments for un'ina for all clinical services within the Primary Care Department.
• Reschedule un'ina appointments as needed and as directed by the supervisor.
• Ensure demographic information—including name, address, phone number, and insurance—is up to date when scheduling appointments.
• Answer incoming calls in a timely manner and transfer un'ina calls to the appropriate department or staff as needed.
• Accurately document un'ina encounters in the Electronic Health Record (EHR) and route them to appropriate staff.
• Complete reminder calls to un'ina the business day before scheduled appointments.
• Ensure compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies, and the TERO ordinance.
• Perform other duties and tasks requested by the supervisor that are consistent with the position, department, and Kenaitze Indian Tribe objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED