Central Scheduler

Kenaitze Indian Tribe • Kenai, AK

8d

About The Position

The Central Scheduler works in the Primary Care Department and reports to the Medical Office Supervisor. This full-time position is responsible for scheduling appointments for all clinical services within Primary Care and answering incoming calls to Dena'ina Wellness Center. The scheduler directs un'ina calls to the appropriate staff, verifies demographic and insurance information when appointments are scheduled, records encounters in the Electronic Health Record (EHR), and makes appointment reminder calls. The role requires compliance with applicable Tribal, federal, state, and local employment laws and regulations, Tribal policies, and the TERO ordinance. The position may also perform other duties consistent with its purpose and the objectives of the department and Kenaitze Indian Tribe.

The work is classified as sedentary, involving mostly sitting and occasionally exerting up to 10 pounds of force. The role requires occasional standing and walking, handling or using objects, communication, vision, and repetitive motion. Routine work involves no exposure to blood, body fluid, or tissue, and does not involve emergency care or first aid. Local travel is indicated. Equipment includes a computer, phone, fax machine, photocopier, scanner, and Electronic Health Record.

Requirements

• High school diploma or General Education Degree (GED).
• Two years of experience in a medical office setting as a Registration Technician or Scheduler.
• Two years of experience in insurance verification and medical terminology.
• Valid Alaska State driver's license and continued insurability under the Tribe's policy, or obtain the license within 90 days of hire.
• Basic Life Support (BLS) certification, required within 90 days of hire.
• Proficiency with Microsoft Suite, or obtain training within 90 days of hire.
• Ability to work independently and collaboratively.
• Service-oriented, attentive, pleasant, respectful, and kind conduct when interacting with un'ina, visitors, coworkers, and others.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills for interacting with diverse un'ina populations.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Knowledge of HIPAA.

Nice To Haves

• Knowledge and experience working with cultural diversities.

Responsibilities

• Schedule un'ina appointments for all clinical services in the Primary Care Department.
• Reschedule un'ina appointments as needed and as directed by the supervisor.
• Ensure un'ina demographic information, including name, address, phone number, and insurance, is up to date when scheduling appointments.
• Answer incoming calls in a timely manner and transfer un'ina calls to the appropriate department or staff as needed.
• Accurately document un'ina encounters in the Electronic Health Record (EHR) and route them to appropriate staff.
• Make reminder calls to un'ina on the business day before scheduled appointments.
• Ensure compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies, and the TERO ordinance.
• Perform other duties and tasks requested by the supervisor that are consistent with the position, department, and Kenaitze Indian Tribe objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED