Central Scheduler

Providence Medical Grp.•Moraine, OH

12d•Onsite

About The Position

The Central Scheduler creates a positive first impression of the practice by greeting patients and other callers, quickly directing callers to the appropriate department or person, and scheduling patient appointments according to Providence Medical Group (PMG) protocols. The role obtains required information for new and established patients and is an in-person position located at the Providence Medical Group administration office. The position handles incoming calls, enters and updates patient information in the Athena EMR, obtains insurance information, schedules and changes appointments, and guides patients to online forms and resources. It also communicates PMG’s payment-at-time-of-service policy and maintains patient confidentiality and HIPAA compliance. The work takes place in a business environment and requires a positive attitude, professional appearance, accuracy, and attention to detail.

Requirements

High school diploma or GED equivalent.
At least two years of medical office or medical insurance experience.
At least one year of medical office billing experience.
Strong oral and written communication skills.
Knowledge of Microsoft Outlook, Word, and Excel.
Computer skills to navigate websites and systems such as Availity and Athena.
Fundamental math, computer application, and keyboarding skills.
Ability to process information accurately and enter data correctly.
Ability to maintain effective working relationships and handle sensitive, confidential patient information professionally.

Responsibilities

Determine the nature of telephone calls and direct urgent calls to the appropriate medical office location.
Take accurate messages according to PMG protocols, directing patient clinical calls to the practice Medical Assistant and provider clinical calls according to practice protocols.
Direct billing calls to the appropriate practice location and patient complaints or comments to the appropriate site supervisor.
Use telephone courtesy when handling calls, including when placing callers on hold or directing them to voicemail.
Enter new patient information and update established patient information accurately in the Athena EMR.
Obtain insurance information for appointments according to PMG protocols.
Schedule patient appointments accurately and determine the reason for each visit to allocate the appropriate appointment time.
Obtain tracking information for new patient calls according to PMG protocols.
Inform new and established patients about PMG’s payment-at-time-of-service policy and ensure they understand they should bring their insurance card, ID, and payment to appointments.
Cancel and reschedule appointments as needed and document changes in the patient’s EMR.
Direct patients to the patient portal to update or complete forms and refer new patients to the PMG website for new patient forms.
Maintain patient confidentiality and HIPAA compliance.
Maintain effective relationships with staff at all levels and handle sensitive patient information professionally.
Exhibit a positive attitude, professional appearance, and accurate, detail-oriented job performance.