Federal Work Study - Central Reservations Office Event Assistant Specialists

East Carolina University Portal•Greenville, NC

23h•Hybrid

About The Position

ECU Department of Student Involvement and Leadership – Student Life is currently seeking several Federal Work Study students to work as Central Reservations Office Event Assistant Specialists. The Event Assistant Specialist position is a part-time position with clerical responsibilities that work with and support the functions of the Student Centers; including Office Assistants, Computer Lab Assistants, Welcome Center Assistants, Student Ushers, Event Assistants, and Central Reservations Office Assistants. Customer service specialists are directly supervised by professional staff within the Department of Student Life. The Event Assistant Specialist is expected to fulfill the following general roles and responsibilities: Administrator: Complete all necessary paperwork, forms, tasks, and maintain logs as required. Attend scheduled shifts and know the staff manual protocols. Customer Service: Acknowledge and greet students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University to connect each to resources as appropriate and assisting in navigating through campus. Keep the supervisor informed. Help create a welcoming environment. Clerical Aid: Be able to file records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, and fax machines. Set Ups for Event Assistants: Be able to read operations reports and complete all setups and break downs for events. Safely lift and arrange tables, chairs, and other items required for set up completion. Break down tables, chairs, and other items throughout the university’s student centers and Brody School of Medicine. Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation/lock down procedures. Team Member: Attend all training sessions, support staff team, and help when needed. Maintain positive communication with staff and all Student Involvement and Leadership employees. University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Involvement and Leadership as well as East Carolina University positively. As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains: Effective Communication, Accountability/Integrity, Professionalism, Cash Handling, Problem Solving/Effective Reasoning, Initiative, Conflict Resolution, Teamwork, Adaptability/Resiliency, Organization/Planning, Technical Skills. Applicants should be prepared to work at Brody School of Medicine and Health Sciences Student Center, in addition to Main Campus Student Centers.

Requirements

Federal Work Study eligibility
Ability to complete all necessary paperwork, forms, tasks, and maintain logs as required.
Ability to attend scheduled shifts and know the staff manual protocols.
Ability to acknowledge and greet students, staff, faculty, and University guests.
Knowledge of campus resources and departmental functions.
Ability to work with faculty, staff, students, and guests of the University to connect each to resources as appropriate and assisting in navigating through campus.
Ability to keep the supervisor informed.
Ability to help create a welcoming environment.
Ability to file records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact.
Ability to operate common office equipment such as computers, copiers, scanners, calculators, and fax machines.
Ability to read operations reports and complete all setups and break downs for events.
Ability to safely lift and arrange tables, chairs, and other items required for set up completion.
Ability to break down tables, chairs, and other items throughout the university’s student centers and Brody School of Medicine.
Ability to provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation/lock down procedures.
Ability to attend all training sessions, support staff team, and help when needed.
Ability to maintain positive communication with staff and all Student Involvement and Leadership employees.
Ability to serve as a positive role model.
Ability to serve the needs of students, staff, faculty, and University guests.
Mindfulness of social media tags/posts and ability to represent Student Involvement and Leadership as well as East Carolina University positively.
Prepared to work at Brody School of Medicine and Health Sciences Student Center, in addition to Main Campus Student Centers.

Nice To Haves

Gain competencies in Effective Communication
Gain competencies in Accountability/Integrity
Gain competencies in Professionalism
Gain competencies in Cash Handling
Gain competencies in Problem Solving/Effective Reasoning
Gain competencies in Initiative
Gain competencies in Conflict Resolution
Gain competencies in Teamwork
Gain competencies in Adaptability/Resiliency
Gain competencies in Organization/Planning
Gain competencies in Technical Skills

Responsibilities

Complete all necessary paperwork, forms, tasks, and maintain logs as required.
Attend scheduled shifts and know the staff manual protocols.
Acknowledge and greet students, staff, faculty, and University guests.
Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University to connect each to resources as appropriate and assisting in navigating through campus.
Keep the supervisor informed.
Help create a welcoming environment.
File records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact.
Operate common office equipment such as computers, copiers, scanners, calculators, and fax machines.
Read operations reports and complete all setups and break downs for events.
Safely lift and arrange tables, chairs, and other items required for set up completion.
Break down tables, chairs, and other items throughout the university’s student centers and Brody School of Medicine.
Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation/lock down procedures.
Attend all training sessions, support staff team, and help when needed.
Maintain positive communication with staff and all Student Involvement and Leadership employees.
Serve as a positive role model.
Serve the needs of students, staff, faculty, and University guests.
Be mindful of social media tags/posts and represent Student Involvement and Leadership as well as East Carolina University positively.