Central Overpayment Unit Manager
About The Position
The Department of Human Services, Office of Fiscal Services, Bureau of Collections is hiring a Central Overpayment Unit Manager. The position analyzes and evaluates unit activities related to establishing overpayment claims, recommends improved methods and techniques for claims processing, and accurately determines claim amounts in offices throughout the state. The manager directs the Account Support and Central C Code Unit and serves as a full-line supervisor. The position is based at the agency’s Springfield headquarters, with required in-person reporting as operational needs dictate; a hybrid schedule may be available.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of college, with coursework in business or public administration.
- Three years of progressively responsible administrative experience in Grant and Supplemental Nutrition Assistance Program overpayment claims for a public or private organization.
Nice To Haves
- Four years of professional experience applying rules and regulations for processing overpayments and collection activities in a public or private organization.
- Three years of professional experience working with federal and state statutes, rules, and regulations governing public assistance programs such as SNAP Education, SNAP Outreach, TANF, and AABD.
- Four years of professional experience communicating with other offices regarding overpayments, hearing decisions, and quality control reviews.
- Three years of professional experience interpreting departmental policies and procedures affecting collection of debt owed in a public or private organization.
- Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline under collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
Responsibilities
- Direct operations of the Account Support and Central C Code Unit.
- Serve as a full-line supervisor.
- Develop, plan, organize, and implement projects to improve the quality and quantity of overpayment claims established by field consultants and resolve problems with automatically established claims.
- Review federal regulations and state statutes.
- Develop and maintain cooperative working relationships among units and local offices, the Attorney General’s offices, and State’s Attorney offices.
- Perform other duties as required or assigned that are reasonably within the scope of the position.
Benefits
- Pension program
- Competitive group health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with unused sick days carrying over from year to year
- Ten to 25 days of paid vacation annually, with 10 days in the first year of employment
- Thirteen paid holidays annually, and 14 in even-numbered years
- Flexible work schedules when available and dependent on position
- Twelve weeks of paid parental leave
- Deferred compensation supplemental retirement plan
- Optional pre-tax medical care and dependent care assistance plans
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training and apprenticeship benefits eligibility for qualifying veterans
- Five percent salary differential for bilingual positions
- Commuter Savings Program for Chicago employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
