Central Operations Associate

Farm Credit East • Enfield, CT

20h • Hybrid

About The Position

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. The Operations Associate serves in an operational capacity to support efficient functioning and monitoring of Farm Credit East’s internal operations while advancing strategic initiatives. This role strives to promote good customer and public relations to support an exceptional experience for both customers and internal employees. This role is mindful of all phases of the delivery process and takes responsibility for meeting the needs of both internal and external customers. The value drivers for this role are as follows: Provide ACA wide internal and external customer support for operational processes. Fuels organizational synergy through consistent processes and effective communication with other roles. Come join a collaborative, customer-focused team at Farm Credit East!

Requirements

• A Bachelor's degree in Accounting, Agriculture, Agri-Business, Economics, Finance, Business or related field. Or an equivalent combination of education and experience to perform the essential functions of the job.

Responsibilities

• Processes monetary transactions, including loan disbursements, wires, ACHs, and customer payments including proper documentation
• Maintains accurate General Ledger (GL) accounts and provide reports within timeframes established in ACA operational procedures
• Accurately processes Branch Level Transfers
• Reviews accounting system reports to ensure exceptions are identified and corrected; this includes but is not limited to: 1098 reporting information, year-end reporting, stale dated checks
• Processes fixed interest rate transactions accurately and timely, including but not limited to: interest rate locks, issuing interest rate lock agreements, booking fixed rate accounts
• Supports Farm Credit East’s real estate tax monitoring policies and procedures
• Manages the non-borrower authorization process, ensuring compliance with Farm Credit East policies and procedures and protection of customer information
• Facilitates quality control checks on operations processes as requested, ensuring compliance with ICFR and related policies and procedures
• Promotes digital tools (online banking and customer portal) for customers to complete self-service and manage their relationships with Farm Credit East
• Supports in establishing client accounts across online banking and portal systems
• Troubleshoots and serves as a subject matter expert for customer needs associated with digital tools
• Protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Benefits

• Short-Term Incentive to reward business results
• 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
• Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• 15-25 days of vacation leave per year, depending on years of service
• 12 days of holiday leave per year
• 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
• Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
• Additional leave options available under FMLA and company policy
• Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
• Health Savings Account
• Life insurance at 2x base pay
• Accidental Death and Dismemberment insurance at 2x base pay
• Long-term disability insurance at 2/3 base pay
• Tuition reimbursement
• Continuing education and training
• Employee Assistance Program offering a wide variety of tools and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level