Sr. Associate, NCS Central Operations

LA28•Los Angeles, CA

4d•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The National Olympic and Paralympic Committee Services (NCS) Team aims to engage, empower, and support National Olympic and Paralympic Committees (NOCs and NPCs) in the preparation and planning of the Games. The NCS team is responsible for creating and managing critical programs and services in accordance with LA28, IOC, and IPC guidelines. The Sr. Associate, Central Operations (NCS Services & Operations) plays a critical role in the planning, coordination, and execution of NCS services, with a primary focus on delivering high-quality pre-Games meetings, events, and client engagement initiatives. This individual operates as a highly organized event and project manager, responsible for ensuring that all operational elements are seamlessly executed. The role directly contributes to the consistent, professional delivery of critical NCS touchpoints with NOCs and NPCs. Reporting to the NCS Services and Operations Manager, the Sr. Associate works closely with NOC/NPC Relations & Planning, cross-functional internal teams, and external stakeholders as a key connector across these groups, driving clear communication, coordinating priorities, and ensuring alignment on timelines, deliverables, and expectations. By managing tools, trackers, and communication channels, this individual enables effective collaboration and helps translate complex operational requirements into well-executed outcomes. This position is critical to the overall success of NCS services delivery, both in the lead-up to and during Games-time. The Sr. Associate delivers projects that cultivate operational readiness, supports the execution of high-visibility events and services, and helps maintain a high standard of client experience. Their ability to manage multiple workstreams, anticipate needs, and communicate effectively underpins the reliability and impact of NCS central operations, making them an essential contributor to delivering a seamless and successful Games experience.

Requirements

4 + years of experience in event management, project management, or operations
Bachelor’s degree in Sport Management, Event Management, Communications, or a related field required
Multilingual (English; French, Spanish, or other languages a plus)
Passion for sport and enthusiasm for the Olympic and Paralympic Movement
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint
Experience with project management or event management software (e.g., Event Spark, Smartsheet, Qualtrics, etc.)
Strong attention to detail, follow-through, and accountability
Excellent written and verbal communication skills
Global Business Exposure: Experience collaborating with international organizations or conducting business across regions including Asia, Oceania, Europe, Americas, and Africa.
Major Event Operations: Hands-on experience delivering large-scale events or managing complex and demanding event operations.
Customer-Centric Mindset: Demonstrated commitment to delivering exceptional service and operational support.
Client Management: Proven ability to navigate complex environments with multiple internal and external partners.
Relationship Building: Strong interpersonal skills with a track record of fostering positive, collaborative relationships.
Detail Orientation & Accountability: Exceptional attention to detail, strong sense of ownership, and proficiency in documentation.
Communication & Collaboration: Excellent written and verbal communication skills; adept at team building and co-creating solutions through collaborative decision-making.
Problem-Solving: Well-developed analytical and critical thinking skills to address challenges effectively.
Independent Execution: Ability to work autonomously, prioritize tasks, and resolve issues with minimal supervision.
Proactive Approach: Self-starter with experience in defining objectives, seeking feedback, and iterating work products.
Adaptability & Teamwork: Thrives in dynamic, fast-paced environments; capable of managing multiple priorities and deadlines while contributing to a close-knit team.

Nice To Haves

French, Spanish, or other languages a plus

Responsibilities

Support and/or lead the end-to-end coordination and execution of NCS pre-Games meetings and events, including Open Days, Chef de Mission (CdM) Seminars, webinars, and NOC/NPC individual visits
Facilitate all event logistics including registration, scheduling, venue/space coordination, materials preparation, communications, and post-event reporting
Develop and maintain detailed run-of-show documents and timelines to ensure seamless execution
Partner closely with NOC/NPC Relations & Planning to prepare presentations, materials, and client-facing resources
Serve as a key member of the central operations function, driving consistency, organization, and execution across NCS initiatives
Build, maintain, and track project plans, timelines, deliverables, and action items across multiple concurrent workstreams
Drive cross-functional alignment through meeting coordination, agenda development, note-taking, and follow-up tracking
Develop and manage centralized tools, trackers, and systems to support team operations and improve efficiency
Support implementation of platforms and tools to enhance event delivery, data management, and stakeholder engagement
Provide day-to-day operational support including budget tracking, expense processing, and procurement coordination
Support onboarding and coordination of staff, temporary workforce, and volunteers
Contribute to building structured processes and documentation that enable team effectiveness and scalability
Act as a central point of coordination across internal teams, leadership, and NOCs/NPCs
Support the distribution and development process of key communications including newsletters, extranets, policies, guides, and event-related materials
Support clear, timely, and consistent communication across all stakeholders
Support the creation and organization of materials that enhance client experience and operational readiness
Play a critical role in Games-time delivery, supporting the execution of NCS services, events, and operations
Contribute to the planning and readiness of the NCS Games-time operations, including schedules, documentation, and workforce coordination
Support delivery of CdM meetings, NCS spaces, and the NOC/NPC Assistants Program
Assist in managing real-time operations including issue tracking, resolution workflows, and stakeholder communications
Support a wide range of operational activities such as team arrivals, workspace setup, stress tests, reporting, ceremonies support, and critical incident response