Head of Central Operations

8Fleet Inc.•Los Angeles, CA

1d•$130,000 - $160,000•Onsite

About The Position

8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. As we scale rapidly across markets, we’re looking for a world-class Head of Central Operations to build and lead the systems powering our operational backbone. We are looking for a highly strategic and execution-oriented operator to lead Central Operations at 8Fleet. This role will own the operational systems, workflows, tooling, and teams that power driver growth, onboarding, launch operations, driver support, vehicle operations, insurance & claims, and fleet readiness across all markets. You will be responsible for building scalable operational infrastructure while aggressively leveraging automation and AI to improve efficiency, reduce costs, and enable rapid growth. This is not a traditional operations management role — we are looking for someone obsessed with operational leverage, process design, and building systems that scale. You will manage a lean, high-performing team while redesigning workflows so human effort is focused on high-value interactions and escalations, not repetitive manual work. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational problems, and knows how to combine people, process, technology, and AI into a scalable operating model.

Requirements

7+ years of experience in operations, logistics, marketplace operations, customer operations, or related fields
Experience building and scaling operational systems in fast-paced environments
Strong process design and operational problem-solving capabilities
Experience leading teams with a strong focus on accountability and execution
Deep interest in automation, AI tooling, and operational leverage
Strong analytical and KPI-driven mindset
Experience working cross-functionally in high-growth environments
Comfort operating in ambiguity and building from scratch
Exceptional communication and organizational skills
Hands-on mentality — willing to dive into operational details while maintaining strategic perspective

Responsibilities

Own and scale Central Operations across all markets
Build systems and processes that support rapid operational growth
Develop operational playbooks, SOPs, escalation frameworks, and performance standards
Drive operational consistency while balancing local market flexibility
Oversee driver acquisition operations and onboarding workflows
Improve funnel conversion, onboarding completion, and time-to-activation
Partner with Operations to align driver supply with fleet demand
Build scalable onboarding systems leveraging automation and AI
Build a scalable driver support organization and operating model
Improve response times, resolution quality, and driver experience
Design support workflows that prioritize high-touch human interactions where they create the most value
Automate repetitive support workflows wherever possible
Oversee safety operations, claims processes, and insurance coordination
Reduce claims frequency, severity, and operational processing costs
Improve incident response and escalation management
Build reporting and operational visibility across safety metrics
Oversee vehicle infleeting, registrations, renewals, and operational readiness
Improve fleet uptime and reduce operational downtime
Build scalable systems for tracking vehicle lifecycle operations
Standardize launch readiness processes across markets
Develop repeatable launch playbooks for new markets
Coordinate cross-functional launch execution
Improve launch speed, operational quality, and scalability
Build forecasting and operational capacity planning processes
Identify and automate manual operational workflows across Central Operations
Implement AI tools and workflows to improve productivity, responsiveness, and scalability
Redesign operational processes to maximize leverage from a lean team
Build operational dashboards, reporting, and KPI visibility
Manage and develop a small high-performing team
Partner closely with Product, Engineering, Finance, People, and Market Operations
Establish operational metrics, accountability, and review cadences
Drive a culture of ownership, urgency, continuous improvement, and execution