Central Investigator

The Home Depot•Atlanta, GA

12d

About The Position

As a member of The Home Depot’s Central Investigation Team (CIT), the Central Investigator directs and supports organized retail crime, theft, and fraud investigations within an assigned area. The role works with business partners across IT, Internal Audit, regional and district operations, Store Operations, Asset Protection, and other teams to use investigative tools to reduce company exposure to associate and external theft. The investigator analyzes information and exception data, communicates and coordinates findings with field teams and partners, and manages the investigative process. The role also coordinates with law enforcement to support prosecution and restitution recovery. The Central Investigator collaborates with IT to develop exception data, manages remote CCTV viewing, and analyzes case trends to recommend ways to mitigate theft exposure. The role requires managing multiple tasks and securing partner support, as well as training and coaching field teams in investigative skills. The investigator uses analytical and problem-solving skills to recommend eliminating procedural and policy issues that increase theft exposure. This position reports to the SSC AP Manager and works collaboratively with the CIT team.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Strong analytical and problem-solving skills.
Ability to manage multiple tasks and gain the support of multiple partners.

Nice To Haves

At least 3 years of Loss Prevention or Asset Protection investigative experience.
Competence in the use of retail CCTV systems.
Loss Prevention Investigative Interview Training.

Responsibilities

Use store systems, data query models, reports, databases, e-platforms, and social media to identify theft and fraud indicators, criminal activity, and trends.
Execute CCTV and SSC-generated alerts to identify internal and external theft and mitigate opportunities.
Develop and maintain working relationships with HR to resolve associate issues related to theft and fraud.
Partner with APMs and APSs to drive theft and fraud elimination.
Build and package cases, update case management, and initiate quality case leads with actionable data and investigative support.
Coordinate case documentation and video, and provide weekly case-load and case-management updates to the manager.
Communicate cases and hand off investigations to field teams and other partners.
Gather intelligence and collaborate with law enforcement on Serious Incidents (SIRs).
Maintain relationships with financial institutions and industry partners.
Coordinate with IT to develop exception data, manage remote CCTV viewing, and analyze case trends to recommend ways to mitigate theft exposure.
Train and coach field teams in investigative skills and support development of their investigative capabilities.