Central Investigator

Home Depot•Atlanta, GA

10d

About The Position

The Central Investigator is a member of The Home Depot’s Central Investigation Team (CIT), responsible for directing and supporting organized retail crime, theft, and fraud investigations within an assigned area. The role analyzes information and exception data to identify investigative leads, coordinates information with field teams and business partners, and manages investigations from case development through handoff. The investigator works with partners including IT, Internal Audit, regional and district leaders, Store Operations, Asset Protection Managers and Specialists, and Human Resources to reduce company exposure to associate and external theft. The position coordinates with law enforcement to support prosecution and restitution recovery, collaborates with IT to develop exception data, manages remote CCTV viewing, and analyzes case trends to recommend ways to mitigate theft exposure. The investigator also trains and coaches field partners in investigative skills and theft exposure awareness, and recommends changes to procedures or policies that may increase exposure. The position reports to the SSC AP Manager and works collaboratively with the CIT team. It has no direct reports.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Three or more years of Loss Prevention or Asset Protection investigative experience.
Competence using retail CCTV systems.
Loss Prevention Investigative Interview Training.

Responsibilities

Use store systems, data query models, reports, databases, e-platforms, and social media to identify theft and fraud indicators, criminal activity, and emerging theft trends.
Execute CCTV and SSC-generated alerts to identify internal and external theft and address opportunities to mitigate losses.
Build and package investigative cases, update case management records, and initiate quality case leads with actionable data and investigative support.
Coordinate investigation documentation and video, and provide weekly updates to the manager on case load and case management efforts.
Develop and maintain working relationships with Human Resources to resolve associate issues related to theft and fraud.
Partner with Asset Protection Managers and Asset Protection Specialists to reduce theft and fraud.
Communicate cases and hand off investigations to field teams and other partners.
Gather intelligence and collaborate with law enforcement on Serious Incidents (SIRs), prosecution, and restitution recovery.
Maintain relationships with financial institutions and industry partners.
Collaborate with IT to develop new exception data and manage remote CCTV viewing in support of investigations.
Analyze case trends and recommend actions to mitigate theft exposure, including procedural or policy changes.
Train and coach field partners in investigative skills and awareness of theft exposures.