Central Fill Pharmacy Technician

CVS Health

2d • $17 - $27

About The Position

CVS Central Fill pharmacies manage, fulfill, and ship prescriptions to retail stores in a closed-door setting. They fulfill 10,000–40,000 prescriptions per week using retail systems specialized for Central Fill operations. Under pharmacist supervision, pharmacy technicians manage prescription production, shipping, inventory, and other pharmacy operations. The role requires multitasking and processing information across multiple fulfillment systems to ensure prescriptions are completed on time and delivered cost-efficiently to retail stores.

The technician completes production, shipping, inventory, and other operational activities accurately and efficiently within prioritized, multistep workflows. The role also involves using pharmacy automation and shipping systems, resolving order exceptions, maintaining equipment and inventory, communicating with stores, vendors, and help desks, and complying with pharmacy rules and confidentiality requirements.

Requirements

• High school diploma or GED, or equivalent experience.
• 0 to 3 years of prior relevant work experience.
• Ability to multitask and work efficiently while maintaining accuracy.
• Ability to understand and manage orders within a multistep pharmacy workflow.
• Ability to use basic Microsoft Office functions, including Teams, Outlook, Excel, and Word.
• Ability to understand and use pharmacy terminology and master prescription processing.
• Ability to use complex pharmacy automation equipment to produce orders.
• Ability to communicate effectively with stores and vendors by phone.
• Ability to understand and comply with applicable pharmacy rules and regulations.
• Must be at least 16 years of age.
• Pharmacy Technician certification or license, as required by the state Board of Pharmacy, to work as a pharmacy technician.
• Ability to concentrate on tasks over time without distraction.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills, such as calculating a prescription's days' supply.
• Problem-resolution skills, including recognizing issues and choosing an appropriate course of action.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and visually inspecting small parts.
• Ability to maintain regular and reliable attendance.
• Ability to stand for the entirety of shifts lasting 8 or more hours.
• Manual dexterity in both hands and wrists.

Nice To Haves

• Prior pharmacy technician experience.
• Previous experience in a pharmacy, retail, medical, or customer service setting.

Responsibilities

• Complete prioritized production activities accurately and efficiently within a multistep pharmacy workflow.
• Maintain inventory and manage exceptions in the automation system so machinery can produce consistently.
• Identify and correct orders produced by the automation system.
• Count, fill, and label prescription vials and bulk prescription items.
• Stage and sort orders for the next workflow step.
• Make outbound calls as needed to resolve exceptions.
• Package orders, select appropriate shipping systems and packaging, process shipments, follow shipping requirements for specific prescriptions including hazardous-medication exceptions, and manage orders returned to the pharmacy.
• Evaluate and adjust automated inventory forecasts, accept and check in deliveries, put deliveries away, monitor and order store supplies, and process returns of expired or damaged medications.
• Perform daily, weekly, and monthly automation cleaning and maintenance.
• Review and file reports to monitor and optimize production and shipping.
• Contact appropriate help desks when issues arise and track those issues through resolution.
• Investigate and resolve issues reported by stores and customers.
• Maintain confidentiality of sensitive information, including protected health information.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues' physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED