Central Dispatch Coordinator

Hawthorne Machinery Co.•Lakeside, CA

20h•$28 - $38

About The Position

The Central Dispatch Coordinator delivers and picks up rental equipment, working with drivers, rental coordinators, rental managers, and other departments to provide the highest possible level of customer service. The role coordinates transportation requests, equipment deliveries and pickups, and the use of trucks and other transportation equipment. It also processes and approves vendor invoices and assists with special projects and other duties as required. The position involves frequent communication with customers and Hawthorne associates by phone, radio, and in person, as well as work in an office and outdoors in varying weather. Physical activities include walking over uneven terrain, lifting items up to 25 pounds, handling tools and equipment, climbing in and out of equipment, sitting in vehicles, and bending or reaching.

Requirements

At least two years of experience in the equipment rental industry, as a truck driver, machine dispatcher, or sales representative; similar military occupational experience meets this requirement.
Broad and in-depth knowledge of trucking and heavy-equipment transportation.
High proficiency in computer applications.
Excellent communication ability and strong customer-relations skills.

Nice To Haves

Advanced education in a technical school, specialized business school, or military training, or equivalent practical and on-the-job training is preferred.

Responsibilities

Answer phones and take requests for transportation and rental needs.
Coordinate timely delivery of equipment to locations requested by customers.
Handle multiple incoming calls and transportation requests while providing exceptional customer service.
Interact professionally and courteously with customers and Hawthorne associates.
Maintain on-time deliveries of 90% or better and arrange equipment pickups within two days.
Direct proper use of trucks and other transportation equipment assigned to the department.
Use Hawthorne trucks and keep sub-hauls to a minimum, within 5% per month.
Process and approve vendor invoices weekly to ensure accurate and timely payment.
Assist management and others with special projects and other duties as required.