Center Support Supervisor

Beacon Behavioral Partners • Plano, TX

7d • $60,000 - $70,000 • Onsite

About The Position

The Center Support Supervisor serves as the primary liaison between psychiatric clinic operations and the centralized Revenue Cycle Management (RCM) team. The role ensures effective communication, process alignment, and accountability for revenue cycle performance. The supervisor monitors collections, manages open accounts receivable, tracks claim rejections and denials, and provides actionable insights to support clinic financial health.

The ideal candidate is detail-oriented, proficient with Microsoft Office tools, and skilled at building and maintaining collaborative relationships. Experience with Insync EMR is preferred but not required. The position is based at the Plano, Texas corporate office and involves frequent engagement across remote clinic locations.

Requirements

• At least 2 years of experience in revenue cycle management, healthcare operations, or a related field.
• Strong proficiency in Microsoft Office, including advanced Excel skills; pivot tables are required.
• Excellent communication and interpersonal skills, with the ability to interact effectively across diverse teams.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and facilities simultaneously.
• Analytical mindset and ability to interpret financial and operational data.
• Problem-solving skills to address issues related to denials, collections, and process inefficiencies.
• Leadership presence and ability to influence without direct authority.

Nice To Haves

• Bachelor’s degree in healthcare administration, business, or a related field, or equivalent experience.
• Experience with EMRs; Insync experience is a plus.

Responsibilities

• Act as the main point of contact between clinics and the centralized RCM team for revenue cycle concerns and escalations.
• Run and analyze weekly reports on collections, open accounts receivable, and claims rejections and denials.
• Review and present key performance indicators to program directors, identifying trends, risks, and opportunities for improvement.
• Facilitate regular meetings with program directors to review performance and align on strategies; meeting frequency may be weekly, bi-weekly, or monthly depending on needs.
• Support clinics in improving billing, documentation, and revenue cycle processes to enhance collections and reduce denials.
• Partner with leadership to implement best practices and ensure consistency across multiple facilities.
• Prepare and distribute reports, dashboards, and summaries to leadership and clinic staff.
• Provide training and ongoing support to clinic staff regarding revenue cycle procedures and expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed