Center Store Lead

SpartanNash • Zeeland, MI

9d • Onsite

About The Position

The Center Store Lead is responsible for leading the day-to-day operations of a retail store department. The role ensures associates are trained, the department is fully staffed, operations meet company standards, and department goals and key performance indicators are achieved. The position supports the department manager with staffing, training, performance management, career development, scheduling, labor control, goal-setting, and forecasting.

The lead orders and maintains inventory, validates received orders, oversees stocking and production, and helps ensure product freshness, quality, accurate rotation, and proper handling of spoiled or damaged goods. The role also supports sales programs, department planning and execution, store cleanliness and presentation, food safety, and safety requirements. The associate may be assigned tasks in other departments based on customer experience needs.

Requirements

• High school graduation or equivalent (GED) required.
• 0–2 years of retail experience preferred.
• Strong written and verbal communication and bookkeeping skills.
• Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
• Strong leadership abilities and capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations and retail management systems.
• Proficiency in Word, Excel, Outlook, and PowerPoint.
• Ability to meet the physical demands of the role, including frequently lifting or moving up to 30 pounds and occasionally up to 50 pounds; standing and walking for extended periods; and frequently bending, stooping, twisting, and turning.

Nice To Haves

• Retail experience of 0–2 years is preferred.
• Suggestive selling and product knowledge are preferred.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Lead day-to-day department operations, ensuring associates are trained, the department is staffed, and company standards, goals, and key performance indicators are met.
• Order and maintain department inventory, use markdown procedures to minimize known loss, and apply inventory controls to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, and condition; ensure products are stored in appropriate areas.
• Manage the team’s stocking, production, and other tasks to maintain product quality, production planning, accuracy, and date-sensitive rotation; ensure spoiled or damaged products are handled according to guidelines.
• Maintain familiarity with products throughout the department and store, including advertised items, special prices, coupon deals, and sales and rewards program features.
• Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
• Use required tools and software to manage scheduling according to forecast guidelines; support the department manager with work schedules, labor control, overtime control, and payroll expense.
• Implement Our Winning Recipe and model company core values and competencies.
• Support the department manager with staffing, training, performance management, and associate career development.
• Support the department manager in developing and monitoring department goals and forecasts, as required.
• Attend and participate in daily huddles, manager meetings, and district- and company-level meetings, as required.
• Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
• Ensure food safety and safety guidelines are followed throughout the store and take immediate corrective action when they are not.
• Support the department manager in developing and implementing plans to meet company goals and key performance indicators.
• Perform daily cycle counts.
• Monitor daily, weekly, and monthly date-checking and shelf-cleaning programs.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and Guest Experience Guidelines.
• Perform tasks in other departments when assigned based on customer experience needs.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED