Center Store Lead

SpartanNash•South Bend, IN

12d•Onsite

About The Position

The Center Store Lead is responsible for leading the department’s day-to-day operations in a retail store. The role helps ensure associates are trained, the department is fully staffed and operating to company standards, and department goals and key performance indicators are met. The Lead supports the department manager with staffing, training, performance management, career development, scheduling, labor control, forecasts, and goal-setting. The position oversees department inventory, ordering, receiving, stocking, production, product rotation, quality, and handling of spoiled or damaged products. It also helps maintain a clean, attractive, well-stocked department; follow food safety and safety requirements; and execute company programs and sales initiatives. The role may be assigned tasks in other departments based on customer experience needs.

Requirements

High school graduate or equivalent GED required.
Strong written and verbal communication skills.
Bookkeeping skills.
Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
Strong leadership abilities and capability to work in a hands-on environment.
Good strategic planning and business acumen skills.
Good knowledge of retail store operations and retail management systems.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

0–2 years of retail experience preferred.
Suggestive selling and product knowledge preferred.
Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

Lead day-to-day department operations and help ensure associates are trained, the department is fully staffed, and company standards and goals are met.
Order and maintain department inventory, follow markdown procedures, and use inventory controls to support product freshness and quality.
Review received orders for amount, quality, count or weight, and condition, and ensure products are stored appropriately.
Manage team completion of stocking, production, and other tasks while ensuring product quality, production planning, accuracy, date-sensitive rotation, and proper handling of spoiled or damaged products.
Maintain familiarity with products throughout the department and store, including advertised items, special prices, coupon deals, and sales and rewards programs.
Communicate and execute weekly and period Flight Plans according to company expectations and timelines.
Use required tools and software to manage scheduling in accordance with company policies, timelines, and forecasted guidelines.
Support the department manager with work schedules, labor control, overtime control, and payroll expense.
Implement Our Winning Recipe and model company core values and competencies.
Support the department manager with associate staffing, training, performance management, and career development.
Support development and monitoring of department goals and, as required, department forecasts.
Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
Ensure food safety and safety requirements are followed and maintained throughout the store, taking immediate corrective action when needed.
Perform daily cycle counts.
Monitor daily, weekly, and monthly programs for date checking and shelf cleaning.
Follow PPE and safety guidelines, food safety and cleaning expectations, and Guest Experience Guidelines.
Perform tasks in other departments as assigned based on customer experience needs.
Perform additional responsibilities as assigned.