Center Standards Officer

Serrato Corporation • Little Rock, AR

2d • Onsite

About The Position

Coordinates and administers the Center's Behavior Management System and Leadership Program in compliance with all DOL, corporate and Center policies and regulations. Responsible for the administration of the Student Incentive and Discipline Systems. Assists the Center Director in meeting the goals and objectives of the center. Prepares all statistical data necessary in compiling monthly reports and other reports concerning disciplinary activities needed by the Center Director. Emphasizes student accountability through training and proper coordination to ensure that students are properly addressed for unexcused class absentees by their counselor, resident advisor, and assigned instructor(s) on a daily basis by providing special focus groups for those students who have developed patterns of missing class, an effective system for student accountability in the dormitories, etc. Ensures that proper recording/documentation; closure of all disciplinary systems occur, and that proper Job Corps policies and guidelines are followed. Ensures that staff receives written feedback on incidents of students' behavior (i.e., residential advisors, teachers, etc.) disciplinary reports, serious incident reports, and restriction lists on a weekly basis. Ensures the proper functioning of the Student Behavior Management Council (Peer Review) to include training of board members, assists in the supervision of elections, function of hearings, and ensures that students and staff, in peer review hearings, are following proper guidelines. Assists in the monitoring and evaluation of the effectiveness of the student leadership program, courses and activities as designed and scheduled through Career Development Services Systems (CDSS) and use the ePCDP as prescribed in policies and procedures. Maintains active involvement and coordination with Case Management Teams in the evaluation of student progress and performance as needed. Establishes and maintains dorm and education courts in order to establish an environment that will encourage students' participation in the operation of the center and provide encouragement for positive behavior. Ensures that student leaders are actively involved in the operation of the center. Provides behavior management training to all staff at least annually and within 30 days for new hires. Ensures the behavior management plan is updated and aligned with the CDSS at all levels/phases. Provides special programs to recognize the positive influence/change in behavior. Works toward meeting performance management goals. Continual support and adherence to the CDSS plan and Code of Conduct system which ensures that the PCDP is used in a timely, continual, and effective manner to help support students. Adheres to required property control policies and procedures. Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP), Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures. Maintains good housekeeping in all areas and complies with safety practices. Demonstrates and abides by Serrato Corporation's core values and operating principles. Models, mentors, monitors appropriate Career Success Standards. Evaluates personnel under his/her management and makes recommendations regarding disciplinary actions, promotions, and/or merit increases. Responsible and accountable for overall Center Outcome Measurement performance goals and Quarterly Student Safety/Satisfaction Survey, and other measurable performance indicators. Attends and participates in required training sessions; conducts training as necessary, ensures staff attendance at required training. Trains all staff to be proactive when addressing negative student behaviors which could become elevated. Helps students become more employable through continuous reinforcement. Performs other duties as assigned.

Requirements

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• Ability to analyze data and situation(s); render judgment, make decisions, and solve problems efficiently and effectively.
• Ability to work in fast-paced deadline-oriented situations.
• High level of management and leadership skills.
• One to two years related experience and/or training.
• One-year experience working with youth or young adults.
• Bachelor's degree from a four-year college or university in human services, juvenile justice, or related field.
• Valid State Driver's License.

Nice To Haves

• Experience and training may substitute for education.

Responsibilities

• Coordinates and administers the Center's Behavior Management System and Leadership Program.
• Administers the Student Incentive and Discipline Systems.
• Prepares statistical data for monthly reports and other disciplinary reports.
• Emphasizes student accountability through training and coordination.
• Ensures proper recording/documentation and closure of all disciplinary systems.
• Ensures staff receives written feedback on student behavior incidents.
• Ensures the proper functioning of the Student Behavior Management Council (Peer Review).
• Monitors and evaluates the effectiveness of the student leadership program.
• Maintains involvement with Case Management Teams for student evaluation.
• Establishes and maintains dorm and education courts.
• Ensures student leaders are actively involved in center operations.
• Provides behavior management training to staff.
• Ensures the behavior management plan is updated and aligned with CDSS.
• Provides special programs to recognize positive behavior changes.
• Works toward meeting performance management goals.
• Supports and adheres to the CDSS plan and Code of Conduct system.
• Adheres to property control policies and procedures.
• Complies with DOL guidelines, OFCCP regulation, QAP, Serrato policies, Job Corps notices, and Center policies.
• Maintains good housekeeping and complies with safety practices.
• Demonstrates and abides by Serrato Corporation's core values and operating principles.
• Models, mentors, and monitors appropriate Career Success Standards.
• Evaluates personnel under management and makes recommendations.
• Responsible for overall Center Outcome Measurement performance goals and surveys.
• Attends and participates in required training sessions; conducts training as necessary.
• Trains staff to be proactive in addressing negative student behaviors.
• Helps students become more employable through continuous reinforcement.
• Performs other duties as assigned.

Benefits

• Paid Short Term / Long Term Disability and Basic Life Insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401(k) retirement plan with company match
• Tuition Reimbursement
• Employee Assistance Counseling Service Programs Available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level