Center Operations Manager in Training (COMiT)

Ally Behavior Centers•Austin, TX

8d•$55,000 - $60,000•Hybrid

About The Position

Ally Behavior is a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program, serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success. The children we serve are at the heart of everything we do and we are passionate about our commitment to having a meaningful impact in the lives of our children and their families. This is a managerial & administrative role responsible for daily operations at our therapy center. Team members are expected to be leaders in the community, ensure high-quality standards are met, and foster an exceptional work environment. The ideal candidate will have extremely strong attention to detail, be professional, energetic, organized, and driven. This role requires adaptability and initiative. The company will provide training on specific job responsibilities, with the expectation that the candidate will quickly become proficient and manage responsibilities independently. We are seeking a smart and talented individual eager to join a fast-growing organization. Ally Behavior offers a dynamic, fun, and rewarding work environment with superior growth and leadership opportunities in a supportive, engaging setting. The company boasts a unique and collaborative culture driven by a diverse team and core values: Serving Others, Treatment Excellence, All One Ally, Resourceful in Finding Solutions, and Striving to Grow. A comprehensive onboarding and training program is in place to support and prepare employees to serve staff and clients effectively.

Requirements

Must be willing to relocate to the assigned location in the Austin metro area upon promotion to full-time Center Operations Manager.
Must be willing to travel to multiple locations across Texas as needed.
Extremely strong attention to detail.
Professional, energetic, organized, and driven.
Adaptable and takes initiative.
High EQ and compassion, especially when working with families of children with developmental delays.
Pride in excellent customer service and client experience.
Strong and fluent written and oral communication skills.
Willingness to work hard and go beyond standard hours when necessary.
Self-motivated with a desire to advance within the company.
Level-headed, naturally approachable, and a charismatic leader.
Team player who inspires colleagues to excel.
Sound understanding of health insurance systems and jargon.
Experience managing a large team and maximizing team member potential.
Must submit to a federal, state, and county background check.

Nice To Haves

Comfortable wearing different hats.
Detail-oriented and a meticulous note-taker.
Takes pride in excellent customer service and client experience.
Enjoys working hard and is not just collecting a paycheck.
Finds fulfillment in excellent performance and building something special.

Responsibilities

Managing communication with parents and families enrolled in the program
Onboarding new clients and hosting center tours
Managing and approving sick leave and vacation requests for employees
Validating the accuracy of center schedules
Holding clinicians accountable for submitting session notes within 24 hours
Ensuring that clinical note audits occur to maintain accuracy of billing
Maintaining employee certifications and credentials
Document management for both clients and employees
Ensuring adherence to budget requirements for center purchases
Communicating with the insurance and billing department regarding client insurance authorizations
Communicating with the talent acquisition department regarding any resignations or staffing needs
Maintaining and recognizing staff birthdays and organizing team-building events

Benefits

Salaried, full-time position
Quarterly bonuses based on clinic performance
Guaranteed semi-monthly paycheck (24)
Company-sponsored DashPass
18 days of paid time off
9 paid holidays (5 set days + 4 "floating" holidays)
Professional development opportunities
Medical +HSA, Dental, and Vision coverage through Cigna
Up to $9,000 in post-maternity childcare assistance
401(k) plan with company match
Employee Assistance Program
Short-Term Disability, Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, Hospital Confinement Insurance, and Pet Insurance
Tuition Assistance eligibility at 6-month benchmark