Center Operations Director – ABA Services
About The Position
Proud Moments ABA is seeking a Center Operations Director to oversee the day-to-day management and strategic growth of its Crestview, Florida center. This is a non-clinical leadership role in a behavioral health organization that provides Applied Behavior Analysis services to children on the autism spectrum from birth to age 21. The Director partners with senior clinical leaders, guides administrative teams, monitors performance metrics, and implements initiatives to improve quality, efficiency, and client satisfaction. The role also supports the center’s financial success and growth, builds community referral relationships, oversees administrative and reimbursement processes, and helps families and staff have a positive experience. The position follows a Monday–Friday schedule.
Requirements
- 2–4 years of direct people-management experience in a Manager- or Director-level role, leading and developing teams.
- Bachelor’s degree; equivalent relevant work experience may be considered.
- Ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders.
- Exceptional leadership skills.
- Strong project, planning, organization, and time-management skills.
- Excellent communication skills.
Nice To Haves
- Experience with ABA therapy and a compassionate understanding of the needs of children with autism and their families.
Responsibilities
- Manage day-to-day center operations to support financial success and continued growth.
- Build and strengthen relationships with schools, physicians, health systems, and other organizations that refer families for autism care.
- Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts.
- Support new-family onboarding through weekly family meetings and by building parents’ confidence in their child’s clinical team.
- Advocate for families by resolving issues promptly and compassionately.
- Oversee authorization management and billing procedures to help secure accurate insurance reimbursement for ABA services.
- Motivate staff to improve performance and grow professionally through annual evaluations, mutual goal setting, and ongoing progress monitoring.
Benefits
- Competitive pay commensurate with education, experience, and location.
- Monday–Friday schedule supporting work-life balance.
- Generous paid time off.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- 401(k) retirement savings program.
- Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
