Center Operations Director – ABA Services
About The Position
Proud Moments ABA is seeking a dynamic, results-driven Center Operations Director to oversee day-to-day management and strategic growth of its new second location in Burlington, North Carolina. This is a non-clinical leadership role focused on guiding administrative teams, partnering with senior clinical leaders, tracking performance metrics, and implementing initiatives that improve quality, efficiency, and client satisfaction. Proud Moments ABA provides Applied Behavior Analysis (ABA) services to children on the autism spectrum from birth through age 21. The organization emphasizes expert treatment, innovative techniques, and compassionate, child-centered care for children and their families. The Center Operations Director will support the center’s financial success and continued growth while helping expand access to services and promote a positive experience for families and staff.
Requirements
- Two to four years of direct people-management experience in a manager- or director-level role, leading and developing teams.
- Bachelor’s degree; equivalent relevant work experience may be considered.
- Ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders.
- Exceptional leadership skills.
- Strong project, planning, organization, and time-management skills.
- Excellent communication skills.
Nice To Haves
- Experience with ABA therapy and a compassionate understanding of the needs of children with autism and their families.
Responsibilities
- Manage day-to-day operations at the center to support financial success and continued growth.
- Build and strengthen relationships with schools, physicians, health systems, and other organizations that refer families for autism care.
- Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts.
- Support onboarding for new families through weekly family meetings and help build parents’ confidence in their child’s clinical team.
- Advocate for families receiving services by resolving issues promptly and compassionately.
- Oversee authorization management and billing procedures to support accurate insurance reimbursement for ABA services.
- Motivate staff to improve performance and grow professionally through annual evaluations, mutual goal setting, and ongoing progress monitoring.
Benefits
- Competitive pay commensurate with education, experience, and location.
- Monday–Friday schedule supporting work-life balance.
- Generous paid time off.
- Medical, dental, and vision coverage.
- 401(k) retirement savings program.
- Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
