Center Operations Director – ABA Services
About The Position
Proud Moments ABA is hiring a Center Operations Director for a new location in Portsmouth, Virginia. This is a non-clinical leadership role responsible for day-to-day center operations and strategic growth. The director will partner with senior clinical leaders, guide administrative teams, monitor performance metrics, and implement initiatives to improve quality, efficiency, and client satisfaction. Proud Moments ABA provides Applied Behavior Analysis services to children on the autism spectrum from birth through age 21, offering expert treatment, innovative techniques, and compassionate, child-centered care. The role supports the organization’s financial success and growth while helping expand access to services and deliver a positive experience for children and families.
Requirements
- Two to four years of direct people-management experience in a Manager- or Director-level role, leading and developing teams.
- Bachelor’s degree; equivalent relevant work experience may be considered.
- Ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders.
- Exceptional leadership skills.
- Strong project, planning, organization, and time-management skills.
- Excellent communication skills.
Nice To Haves
- Experience with ABA therapy and a compassionate understanding of the needs of children with autism and their families.
Responsibilities
- Manage day-to-day facility operations to support the center’s financial success and continued growth.
- Build and strengthen relationships with schools, physicians, health systems, and other organizations that refer families for autism care.
- Manage relationships and day-to-day administrative activities involving Board Certified Behavior Analysts.
- Support new families’ onboarding through weekly family meetings and by building parents’ confidence in their child’s clinical team.
- Advocate for families by resolving issues promptly and compassionately.
- Oversee authorization management and billing procedures to support accurate insurance reimbursement for ABA services.
- Motivate staff to improve performance and develop professionally through annual evaluations, mutual goal setting, and ongoing progress monitoring.
Benefits
- Competitive pay commensurate with education, experience, and location.
- Meaningful work-life balance with a Monday–Friday schedule.
- Generous paid time off.
- Medical, dental, and vision coverage.
- 401(k) retirement savings program.
- Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
