Center Medical Director

CVS Health•Highland Park, MI

2d•$174,070 - $374,920•Onsite

About The Position

The Center Medical Director (CMD) leads the clinical team at an Oak Street Health center, providing high-quality patient care and supporting a positive workplace. The role combines primary care practice alongside provider colleagues (80% clinical time) with administrative work (20% administrative time). The CMD models thoughtful primary care, mentors and coaches providers, and participates in organization-wide strategic initiatives. The CMD works closely with the Practice Manager and Outreach Manager or Director to advance organizational objectives, including excellent care, patient experience, growth, and a strong, inclusive workplace. The CMD helps implement organizational and regional priorities, communicates information to the care team, and escalates team concerns and ideas. The role supports provider onboarding, effective care-model implementation, evidence-based care, preventive care, and use of clinical guidelines. The CMD helps providers deliver care in a value-based, full-risk model, monitors center performance, and addresses root causes when targets are missed. The CMD also fosters provider and team development through coaching, feedback, performance reviews, goal-setting, and recognition of successes.

Requirements

Graduate degree or professional qualification as an M.D., D.O., A.P.N., or P.A.
M.D. or D.O. candidates must be board certified in Internal Medicine or Family Medicine.
A.P.N. candidates must be board certified in Family, Adult, or Gerontology.
Experience in clinical leadership, including leading and coaching providers.
Experience using a metrics-driven approach to medical care and/or quality projects.
Commitment to older adults and low-income patients.
Comfort with ambiguity and strong problem-solving ability.
Ability to remain calm and guide others toward effective solutions.
U.S. work authorization.

Nice To Haves

Five or more years of outpatient practice experience (preferred).
Fellowship training in Geriatrics.
Additional professional degrees such as an M.B.A., J.D., or M.P.H.
Prior executive roles.

Responsibilities

Collaborate with the Practice Manager and Outreach Manager or Director to achieve organizational objectives.
Drive implementation of Oak Street Health strategic initiatives and regional priorities.
Communicate organizational information to care team members and escalate their concerns and ideas.
Coordinate and lead onboarding of new providers at the center.
Model excellent medical care, care-model implementation, and performance against metrics.
Ensure care teams effectively prepare for and conduct daily huddles, patient care planning and management, admission-prevention work, and clinical documentation workflows.
Ensure providers and care teams deliver appropriate, evidence-based care that keeps patients healthy and out of the hospital.
Teach and implement Oak Street Health clinical guidelines at the provider and center levels.
Support high-quality primary and secondary preventive care.
Educate and support providers in implementing the value-based, full-risk care model.
Assess and address root causes when center metric goals are not met.
Create and maintain a culture of coaching and professional growth for providers and care teams.
Listen to team feedback and address concerns through constructive problem-solving.
Conduct performance reviews, discuss provider goals, and help develop plans to achieve them.
Recognize and celebrate care team successes and communicate opportunities for improvement.
Achieve triad best practices and support a positive culture of joy in practice.
Perform other duties as assigned.