Center Medical Director

CVS Health•Decatur, GA

8d•$174,070 - $374,920

About The Position

The Center Medical Director (CMD) leads the clinical team at an Oak Street Health center to deliver high-quality patient care and create a great place to work, with the goal of keeping patients happy, healthy, and out of the hospital. The CMD practices primary care alongside provider colleagues, with 80% clinical time and 20% administrative time. The role also includes leadership responsibilities such as modeling thoughtful primary care, mentoring and coaching providers, and participating in organization-wide strategic initiatives. The CMD works closely with the Practice Manager and Outreach Manager or Director to support organizational objectives, implement strategic initiatives, communicate organizational information to the care team, and escalate team concerns and ideas. The role includes coordinating provider onboarding, supporting effective implementation of Oak Street Health’s care model and clinical guidelines, monitoring care quality and center metrics, and coaching providers and care teams. The CMD also helps foster a positive workplace culture and performs other duties as assigned.

Requirements

M.D., D.O., A.P.N., or P.A. graduate.
For M.D. or D.O. candidates, board certification in Internal Medicine or Family Medicine is required.
For A.P.N. candidates, board certification in Family, Adult, or Gerontology is required.
Experience in clinical leadership, leading and coaching providers.
Experience using a metrics-driven approach to medical care and/or quality projects.
Commitment to older adults and low-income patients.
Comfort with ambiguity and strong problem-solving ability.
Ability to remain calm under pressure and guide others toward effective solutions.
US work authorization.

Nice To Haves

Five or more years of outpatient practice experience.
Fellowship training in Geriatrics.
Additional professional degree such as an M.B.A., J.D., or M.P.H.
Prior executive roles.

Responsibilities

Work closely with the Practice Manager and Outreach Manager or Director to advance organizational objectives, including best care, patient experience, growth, and a great place to work with a focus on diversity, equity, and inclusion.
Drive implementation of Oak Street Health strategic initiatives and follow regional leadership direction in collaboration with other CMDs.
Communicate organizational information to care team members and escalate their concerns and ideas to the broader organization.
Coordinate and lead onboarding of new providers at the center.
Model excellent medical care, implementation of the care model, and success in metrics.
Ensure care teams effectively prepare for and execute daily huddles, patient care planning and management, admission prevention work, and clinical documentation workflows.
Ensure providers and care teams deliver appropriate, evidence-based medical care that helps keep patients healthy and out of the hospital.
Understand, teach, and implement Oak Street Health clinical guidelines at provider and center levels.
Support the center and care teams in delivering high-quality primary and secondary preventative care.
Educate and support providers in implementing the value-based full-risk model of care.
Assess and address root causes when center metric goals are not reached.
Create and maintain a culture of coaching and growth for providers and care teams.
Listen to care team feedback and address concerns through constructive problem-solving.
Conduct performance reviews, discuss provider goals, and help develop plans to achieve them.
Recognize and celebrate care team successes and communicate opportunities for improvement.
Achieve triad best practices and support a positive workplace culture of joy in practice.
Perform other duties as assigned.