Center Manager

European Wax Center•D'Iberville, MS

About The Position

The Center Manager leads all aspects of a European Wax Center location to deliver an exceptional guest experience while achieving financial and operational goals. The manager leads, coaches, and mentors Guest Service Associates and Wax Specialists, upholds brand and operational standards, and fosters a positive, results-driven culture. The role requires an active presence on the floor, engagement with guests and associates, and accountability for performance, culture, and results. The Center Manager oversees guest experience, sales and KPI performance, talent management, visual merchandising, and daily operations. They recruit and develop associates, manage schedules and labor, maintain inventory and presentation standards, and ensure compliance with company policies and safety requirements. The position requires a flexible schedule, including nights, weekends, and holidays, and regular front-of-house shifts. European Wax Center describes itself as a nationwide provider of professional waxing services. Its centers have private suites and are described as modern, clean, and sanitary; waxing specialists are licensed and trained.

Requirements

Deep understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills; leads by example and develops others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Responsibilities

Ensure every guest receives a welcoming, memorable, and elevated experience.
Model and coach guest-service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team.
Use KPIs, including net sales, service dollars per guest, retail conversion and units per transaction, package conversion, guest retention, labor efficiency, and turnover, to guide decisions.
Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates for current performance and future growth.
Execute training programs and reinforce sales, service, and product knowledge.
Foster an environment where associates take ownership, feel heard, and are supported.
Communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready, and uphold brand presentation standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed.
Maintain a strong floor presence and work scheduled front-of-house shifts.
Operate a POS system.