Center Manager

European Wax Center•Pensacola, FL

2d•Onsite

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and take accountability for performance, culture, and results. The position oversees guest experience, sales and KPI performance, talent management, visual merchandising, and daily operations. It includes recruiting and developing associates, managing schedules and inventory, maintaining a clean and guest-ready center, and ensuring compliance with company policies and safety standards. The schedule is flexible according to business needs and includes nights, weekends, and holidays, with scheduled front-of-house shifts to support the team. European Wax Center provides professional waxing services in modern, clean, sanitary facilities with private suites. Its specialists are licensed and trained to deliver an exceptional waxing experience. EWC Staffing LLC is an equal employment opportunity and affirmative action employer and celebrates diversity.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.
Self-motivated, accountable, organized, and professional.
Adaptable and solution-oriented, and willing to take smart risks in partnership with leadership.

Nice To Haves

Deep understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills, including leading by example and developing others.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team, and use KPIs such as net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover to guide decisions.
Celebrate wins, give timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associates’ current performance and future growth.
Build a learning-oriented, respectful environment where associates feel heard, supported, motivated, and accountable.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready while upholding brand presentation and cleanliness standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain strong floor presence and work scheduled front-of-house shifts to support and lead by example.