Center Manager

European Wax Center•Memphis, TN

About The Position

The Center Manager leads all aspects of a European Wax Center (EWC) center to deliver an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, maintaining brand standards, operational excellence, and a positive, results-driven culture. The manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and be accountable for performance, culture, and results. The Center Manager leads guest experience and sales performance, uses KPIs to guide decisions, and recruits, develops, and retains talent. The role also ensures visual merchandising and marketing initiatives meet brand standards, and oversees scheduling, labor, inventory, safety, and compliance with company policies and the Center Operations User Guide. The position requires a flexible schedule, including nights, weekends, and holidays based on business needs, and scheduled front-of-house shifts to support the team.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.
Strong understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills, with the ability to lead by example and develop others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.

Responsibilities

Ensure every guest receives a welcoming, memorable, and elevated experience.
Model and coach guest service behaviors that build trust, loyalty, and lasting relationships; encourage referrals and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins and provide timely, constructive feedback; administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates in current performance and future growth; execute training programs and reinforce sales, service, and product knowledge.
Build a motivating, respectful, and supportive culture in which associates take ownership and feel heard.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, guest-ready, and aligned with brand presentation and cleanliness standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts.