Center Manager

European Wax Center•Flowood, MS

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, upholds brand standards and operational excellence, and builds a positive, results-driven culture. The Center Manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and take accountability for performance, culture, and results. The manager oversees guest experience, sales and KPI performance, talent management and coaching, visual merchandising and brand presentation, and day-to-day operations. This includes building guest loyalty, meeting sales and service goals, recruiting and developing talent, executing training and marketing initiatives, maintaining inventory and cleanliness, managing schedules and labor, and ensuring compliance with company policies and safety standards. The position requires a flexible schedule, including nights, weekends, and holidays based on business needs, as well as scheduled front-of-house shifts and extended periods working on the floor. Physical requirements include climbing, reaching, bending, and lifting up to 30 pounds frequently and up to 50 pounds occasionally, as well as operating a POS system and communicating effectively in writing and verbally.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, and bend, and to lift up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.
Strong written and verbal communication with associates, guests, peers, and corporate partners.

Nice To Haves

Deep understanding of the EWC business and ability to leverage KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring ability, with a lead-by-example approach and interest in developing others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model consistent service behaviors that build trust, loyalty, and long-term relationships.
Build guest intimacy, encourage referrals and repeat visits, and ensure transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities; communicate daily, weekly, and monthly goals.
Use KPIs—including net sales, service dollars per guest, retail conversion and units per transaction, package conversion, guest retention, labor efficiency, and turnover—to inform decisions.
Celebrate wins, give timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates in current performance and future growth, execute training programs, and reinforce sales, service, and product knowledge.
Motivate associates to own their performance and take pride in their work; foster an open, respectful environment where associates feel heard and supported.
Communicate effectively in writing and verbally with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards and comply with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready; consistently uphold brand presentation, cleanliness, and visual standards.
Comply with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts to support the team and lead by example.