Center Manager

The UPS Store #1005 • Manheim Township, PA

1d

About The Position

The Center Manager is responsible for the day-to-day operations of a retail location. The role includes opening and closing the center, managing productivity, ensuring the team delivers excellent customer service, monitoring costs and expenses, and providing weekly and monthly reports to the franchise owner. The Center Manager is accountable for profit and loss, continuous improvement, service delivery, personnel management, and business development.

The ideal candidate has education beyond high school, such as college coursework or a degree; two years of retail store operations experience; strong supervisory, managerial, and leadership skills; excellent computer, internet, and software knowledge; and the physical ability to perform the job, including lifting and bending. The candidate should be able to listen and lead, bring a dynamic personality, and motivate a team to optimize performance.

Requirements

• Two years of retail store operations experience.
• Previous store management experience, including personnel and financial management experience.
• Strong supervisory, managerial, and leadership skills.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Excellent computer, internet, and software knowledge.
• Outstanding phone skills.
• Physical ability to perform the job, including lifting and bending.
• Willingness to accept full accountability for center operations.
• Ability to listen, lead, and motivate a team to optimize performance.

Nice To Haves

• Advanced education degree, college coursework, or technical school education desired.
• Profit and loss experience preferred.

Responsibilities

• Open and close the center and manage day-to-day productivity and operations.
• Manage personnel, including recruiting, training, scheduling, and coaching associates.
• Schedule work assignments and facilitate weekly or monthly staff meetings.
• Monitor, evaluate, and maximize customer service delivery and customer satisfaction.
• Develop and implement the store marketing program.
• Manage center financials and prepare and provide reports.
• Manage inventory.
• Review daily employee timesheets and submit them for payroll processing.
• Oversee center maintenance, including cleanliness, safety, and organization.
• Monitor cost control and expenses and provide weekly and monthly reports to the franchise owner.
• Maintain accountability for profit and loss, continuous improvement, service delivery, personnel management, and business development.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed