Center Manager

OrangeTwist•Sugar Land, TX

1d•Onsite

About The Position

The Center Manager oversees day-to-day operations at OrangeTwist Center(s), leading employees while ensuring excellent customer service, sales growth, profitability, and an organized, efficient center environment. The role requires strong leadership and managerial skills, along with a deep understanding of operations. The position is based at 18851 University Blvd Ste 250, Sugar Land, TX 77479, and is scheduled five days per week, including at least four weekend days per month. Total compensation is stated as $150,000–$250,000 based on performance. OrangeTwist is a national aesthetics treatment company offering services for body, face, and skin. Its treatment offerings include Botox and fillers, CoolSculpting, HydraFacial, lasers, microneedling, skin and scalp care, and more. OrangeTwist describes its culture as forward-thinking, transparent, inclusive, and committed to valuing diverse perspectives.

Requirements

College degree or equivalent.
At least 2 years of experience as a Center Manager, Store Manager, or in a similar role.
At least 2 years of leadership experience.

Nice To Haves

At least 1 year of experience in a medspa or similar setting.

Responsibilities

Meet and exceed company revenue goals and KPIs.
Direct, implement, and maintain guest experience and service standards, including professional check-in, knowledgeable and friendly team members, and comfortable, clean procedure rooms and lobby; resolve guest problems and complaints as needed.
Develop, implement, and maintain programs and processes to improve guest satisfaction and ensure efficient, profitable front-office operations.
Guide and oversee subordinate employees, recognize and promote strong performance, identify problem areas, and take corrective action.
Develop the team and hold employees accountable for product and service sales and profitability goals.
Prepare accurate, timely reports and correspondence, and respond to corporate requests.
Submit schedules and staff hours to the Regional Director for approval to support payroll management and center coverage.
Establish, modify, implement, and monitor systems and procedures that improve timely and efficient workflow.
Plan and implement operational processes, including supply ordering, inventory, security systems, cleanliness, equipment maintenance, and compliance with OSHA regulations.
Schedule education trainings and workshops with vendors and clinical operations as needed to provide continuing education to staff.
Use marketing tools to generate new business and host successful events.
Comply with applicable federal, state, and local labor and employment laws, including requirements relating to licensure of Estheticians, Nurse Practitioners, Physician Assistants, and Registered Nurses.