Center Manager

European Wax Center•Pensacola, FL

1d•Onsite

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The manager leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The role requires an active presence on the floor, engagement with guests and associates, and accountability for performance, culture, and results. The Center Manager oversees guest experience, sales and KPI performance, talent management, visual merchandising, and daily operations. This includes developing team members, meeting sales and service goals, maintaining brand and safety standards, and ensuring the center is clean, organized, stocked, and guest-ready. The role requires schedule flexibility, including nights, weekends, and holidays based on business needs, and scheduled front-of-house shifts. Physical requirements include extended periods of standing and working on the floor; climbing, reaching, bending, and lifting up to 30 pounds frequently and up to 50 pounds occasionally; and operating a POS system. Effective written and verbal communication is required.

Requirements

Strong understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills, with the ability to lead by example and develop others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership approach that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model consistent service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates to develop expertise in packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates for current performance and future growth, execute training programs, and reinforce sales, service, and product knowledge.
Motivate associates to take ownership and pride in their work, and maintain an open, respectful environment where they feel heard and supported.
Communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including compliance with planograms, promotions, and visual directives.
Maintain the center's cleanliness, organization, stock levels, guest readiness, and brand presentation.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and ensure accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts, including flexible availability for nights, weekends, and holidays based on business needs.