Center Manager

European Wax Center•Prattville, AL

About The Position

The Center Manager leads all aspects of a European Wax Center (EWC) center to deliver an exceptional guest experience while meeting financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and be accountable for center performance, culture, and results. The role owns the guest experience and center performance, using KPIs to guide decisions and achieve sales, service, and retail goals. It includes recruiting and developing talent, executing training, maintaining visual and brand standards, and ensuring compliance with company policies and operating procedures. The Center Manager also manages schedules, labor, tasks, inventory, loss prevention, and workplace safety. The position requires a flexible schedule, including nights, weekends, and holidays based on business needs, as well as scheduled front-of-house shifts and a strong floor presence. Physical requirements include standing and working on the floor for extended periods; climbing, reaching, and bending; frequently lifting up to 30 pounds and occasionally up to 50 pounds; and operating a POS system. Effective written and verbal communication is also required.

Requirements

Strong understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building guest loyalty and long-term relationships.
Strong coaching and mentoring skills, with the ability to lead by example and develop others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership approach that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and frequently lift up to 30 pounds and occasionally up to 50 pounds.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model and coach service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates to develop expertise in packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate team wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associates' performance and development.
Create an open, respectful environment where associates feel heard and supported, and motivate them to take ownership and pride in their work.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, guest-ready, and consistently aligned with brand presentation and cleanliness standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Work a flexible schedule, including nights, weekends, and holidays, as business needs require, and maintain a strong floor presence with scheduled front-of-house shifts.