Center Manager

European Wax Center•Metairie, LA

1d•Onsite

About The Position

The Center Manager leads all aspects of a European Wax Center (EWC) center, delivering an exceptional guest experience while achieving financial and operational goals. This role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and be accountable for center performance, culture, and results. The role encompasses guest experience leadership, sales and KPI performance, talent management and coaching, visual and brand management, and operational excellence. The manager supports a clean, safe, organized, and guest-ready center, maintains staffing and inventory, and ensures company policies and brand standards are followed. The position requires a flexible schedule, including nights, weekends, and holidays, and scheduled front-of-house shifts to support the team.

Requirements

Deep understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills; leads by example and develops others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience; model and coach service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates to become knowledgeable about packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities; communicate daily, weekly, and monthly goals.
Use KPIs—including net sales, service dollars per guest, retail conversion and units per transaction, package conversion, guest retention, labor efficiency, and turnover—to guide decisions.
Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associate growth.
Foster an open, respectful, supportive culture and motivate associates to take ownership of their performance.
Communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards; maintain planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready; uphold brand presentation, cleanliness, and visual standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts, including nights, weekends, and holidays as business needs require.