Center Manager

European Wax Center•Cordova, TN

About The Position

The Center Manager leads all aspects of an EWC center, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, maintaining brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and be accountable for performance, culture, and results. The position oversees guest experience, sales and KPI performance, talent management and coaching, visual and brand standards, and operational excellence. It requires a guest-first approach, strong leadership and communication, and the ability to use business performance data to guide decisions. The manager works a flexible schedule—including nights, weekends, and holidays—based on business needs, and maintains a strong floor presence with scheduled front-of-house shifts. Physical requirements include standing and working on the floor for extended periods; climbing, reaching, bending, and lifting up to 30 pounds frequently and up to 50 pounds occasionally; operating a POS system; and communicating effectively in written and verbal form.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to operate a POS system.
Effective written and verbal communication skills.
Self-motivated, accountable, organized, and professional approach.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring ability, with a commitment to leading by example and developing others.
Adaptable, solution-oriented approach and willingness to take smart risks in partnership with leadership.

Nice To Haves

Deep understanding of the EWC business and ability to leverage KPIs to drive results.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, support their growth, execute training programs, and reinforce sales, service, and product knowledge.
Foster a motivating, open, respectful culture where associates take ownership, feel heard, and are supported.
Communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, guest-ready, and aligned with presentation, cleanliness, and visual standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts, including nights, weekends, and holidays as business needs require.