Center Manager

European Wax Center • D'Iberville, MS

1d

About The Position

The Center Manager leads all aspects of an EWC center to deliver an exceptional guest experience while achieving financial and operational goals. This role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is present on the floor and engaged with guests and associates, with accountability for performance, culture, and results.

The role oversees guest experience, sales and KPI performance, talent management and coaching, visual merchandising and brand presentation, and operational excellence. The Center Manager recruits and develops associates, manages schedules and labor, oversees inventory, and ensures the center is clean, stocked, guest-ready, and compliant with company policies and safety standards.

European Wax Center provides professional waxing services in modern, clean, and sanitary facilities with private suites. Its specialists are licensed and trained to deliver an exceptional wax experience.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to maintain a strong floor presence and work scheduled front-of-house shifts.
• Ability to stand and work on the floor for extended periods.
• Ability to climb, reach, bend, and lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to operate a POS system.
• Ability to communicate effectively in written and verbal form.

Nice To Haves

• Deep understanding of the EWC business and ability to use KPIs to drive results.
• Guest-first mindset and passion for building loyalty and long-term relationships.
• Strong coaching and mentoring skills, with the ability to lead by example and develop others.
• Self-motivated, accountable, organized, and professional approach.
• Collaborative leadership style that encourages fact-based solutions and celebrates team success.
• Adaptable and solution-oriented approach, with willingness to take smart risks in partnership with leadership.

Responsibilities

• Ensure every guest receives a welcoming, memorable, and elevated experience.
• Model and coach guest service behaviors that build trust, loyalty, and long-term relationships.
• Encourage referrals and repeat visits through guest interactions.
• Ensure guest transactions are handled efficiently, professionally, and warmly.
• Coach associates on packages, services, and retail products to build guest confidence and drive results.
• Own center performance and meet or exceed sales, service, and retail goals.
• Manage productive shifts and floor coverage to maximize sales opportunities.
• Communicate daily, weekly, and monthly goals to the team.
• Use KPIs, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover, to guide decisions.
• Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
• Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
• Coach and mentor associates in current performance and future growth, execute training programs, and reinforce sales, service, and product knowledge.
• Motivate associates to take ownership of their performance and pride in their work, and maintain an open, respectful environment.
• Communicate effectively with associates, guests, peers, and corporate partners.
• Execute visual merchandising and marketing initiatives according to brand standards, including planograms, promotions, and visual directives.
• Keep the center clean, organized, fully stocked, and guest-ready while upholding brand presentation and cleanliness standards.
• Ensure compliance with company policies and the Center Operations User Guide.
• Manage schedules, labor, and daily tasks to meet business needs.
• Oversee inventory, minimize loss and waste, and ensure accurate product levels.
• Use Strut to support brand alignment and best practices.
• Ensure safety standards are followed to maintain a safe work environment.
• Maintain a strong floor presence and work scheduled front-of-house shifts, including nights, weekends, and holidays as needed.

Benefits

• Discounted waxing services and retail products.
• Competitive salary plus performance bonuses.
• Employer-paid basic life and AD&D insurance.
• Employer-subsidized health insurance and other supplemental insurance offers.
• Paid time off that increases with tenure.
• Employee referral and guest referral programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed