Center Manager

European Wax Center•Montgomery, AL

About The Position

The Center Manager leads all aspects of an European Wax Center location to provide an exceptional guest experience while achieving financial and operational goals. The manager leads, coaches, and mentors Guest Service Associates and Wax Specialists, upholding brand standards and operational excellence while fostering a positive, results-driven culture. The role requires an engaged floor presence, regular interaction with guests and associates, and accountability for center performance, culture, and results. The Center Manager oversees guest experience, sales and KPI performance, talent management, visual merchandising, and daily operations. The role includes recruiting and developing associates; managing schedules, labor, inventory, and center presentation; and ensuring compliance with company policies and safety standards. The manager is expected to work a flexible schedule, including nights, weekends, and holidays, according to business needs.

Requirements

Strong understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills; leads by example and develops others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associates’ growth.
Foster a respectful, open, supportive, learning-oriented culture in which associates take ownership and feel heard.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, guest-ready, and compliant with brand presentation and cleanliness standards.
Comply with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts to support the team and lead by example.