Center Manager

European Wax Center•Gonzales, LA

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, maintaining brand standards, operational excellence, and a positive, results-driven culture. The manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and take accountability for performance, culture, and results. The Center Manager owns sales, service, and retail performance; uses key performance indicators to guide decisions; and manages schedules, labor, inventory, merchandising, safety, and daily operations. The role also recruits and develops talent, maintains a respectful and supportive team environment, and ensures the center is clean, organized, stocked, and guest-ready. The position requires a flexible schedule that may include nights, weekends, and holidays based on business needs, as well as scheduled front-of-house shifts. Physical requirements include extended periods standing and working on the floor, frequent climbing, reaching, bending, and lifting up to 30 pounds, and occasional lifting up to 50 pounds. The role also requires operating a POS system and communicating effectively in writing and verbally. Benefits include discounted waxing services and retail products, competitive salary plus performance bonuses, employer-paid basic life and AD&D insurance, employer-subsidized health insurance and other supplemental insurance offers, paid time off that increases with tenure, and employee and guest referral programs.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to maintain a strong floor presence and work scheduled front-of-house shifts.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, and bend; lift up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.
Self-motivated, accountable, organized, and professional.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills; leads by example and develops others.
Collaborative, adaptable, and solution-oriented approach.

Nice To Haves

Deep understanding of the EWC business and ability to leverage KPIs to drive results.
Ability to encourage fact-based solutions, celebrate team success, and take smart risks in partnership with leadership.

Responsibilities

Lead the center to deliver a welcoming, memorable, and elevated guest experience.
Model and coach guest service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team and use KPIs to guide decisions.
Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associate growth.
Foster an open, respectful environment where associates feel heard and supported.
Communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards and comply with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready while upholding brand presentation and cleanliness standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts.