Center Manager 1072
About The Position
The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. The role owns the full business, balancing hands-on leadership in daily operations with oversight of revenue, cost control, safety, and talent development. The Center Manager is accountable for efficient, safe, and profitable operations, including vehicle health checks, fleet relationships, staffing, compliance, and P&L management. The position is based at SpeeDee 1072 in Stone Mountain, Georgia. It is full-time and expects approximately 50 hours per week on site. Weekend and evening availability may be needed based on business needs.
Requirements
- High school diploma or equivalent.
- At least 3 years of people leadership experience.
- Strong understanding of P&L management, cost control, and revenue growth strategies.
- Demonstrated ability to achieve or exceed sales and operational KPIs.
- Experience in a high-volume, customer-facing environment, such as automotive, retail, or restaurant.
- Comfort using POS systems, scheduling tools, and standard business software.
- Strong business acumen, problem-solving ability, and decision-making skills.
- Ability to stand, walk, bend, and move throughout the service center for extended periods.
- Ability to lift up to 20 pounds.
- Availability to work weekends and evening hours based on business needs.
Nice To Haves
- Automotive or service retail management experience.
Responsibilities
- Deliver a customer experience grounded in trust, transparency, and efficiency.
- Build relationships with customers and local fleet accounts to drive repeat business.
- Lead a consistent sales process, including vehicle health checks and service recommendations.
- Drive revenue growth by meeting or exceeding sales targets across services, memberships when applicable, and fleet partnerships.
- Resolve customer concerns promptly and professionally, with appropriate follow-through and documentation.
- Own and manage the center’s P&L, including revenue, labor, and operating expenses.
- Control labor, parts, inventory, and overall shop expenses.
- Oversee daily operations, including service bay efficiency, workflow, scheduling, and store readiness.
- Maintain accurate inventory and ensure proper ordering, usage, and tracking of parts and supplies.
- Complete scheduling, reporting, and administrative tasks using company systems.
- Lead from the front by working alongside the team in daily operations.
- Build, coach, and develop service technicians and leaders.
- Create a culture of accountability, teamwork, safety, and customer focus.
- Manage the employee lifecycle, including hiring, onboarding, training, performance management, and discipline or termination when necessary.
- Ensure team members are trained, certified, and technically proficient; establish expectations, performance standards, and development plans.
- Promote workplace safety and ensure adherence to OSHA and company safety standards.
- Conduct safety training and inspections and enforce compliance across operations.
- Maintain equipment and service areas in safe, functional condition.
- Protect company assets, customer vehicles, and facility security.
- Maintain compliance with local, state, and federal regulations.
- Build community relationships to increase awareness and business growth.
- Partner with leadership on marketing initiatives and local promotions.
- Identify opportunities to grow the business through innovation, partnerships, and operational improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
