Center Manager-8060

GREASE MONKEY INTERNATIONAL•Corpus Christi, TX

2d•Onsite

About The Position

The Center Manager is the operational and cultural leader of the Grease Monkey service center in Corpus Christi, Texas. The role is responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. The manager oversees the full business, balancing hands-on leadership in daily service-center operations with oversight of revenue, costs, safety, and talent development. The Center Manager is accountable for the center’s customer relationships, fleet relationships, vehicle health checks, staffing, compliance, and profit and loss. The position requires an owner’s mindset and a focus on efficient, safe, and profitable operations, while building a high-performing, service-driven team. The work takes place in a fast-paced, physically active service-center environment. The manager should be prepared to work weekends and evenings as business needs require and is expected to spend around 50 hours per week on site.

Requirements

High school diploma or equivalent.
At least 3 years of people leadership experience.
Strong understanding of profit-and-loss management, cost control, and revenue-growth strategies.
Proven track record of achieving or exceeding sales and operational KPIs.
Experience in a high-volume, customer-facing environment, such as automotive, retail, or restaurant.
Comfort using POS systems, scheduling tools, and standard business software.
Strong business acumen, problem-solving ability, and decision-making skills.
Ability to stand, walk, bend, and move throughout the service center for extended periods.
Ability to lift up to 20 pounds.
Availability to work weekends and evenings based on business needs; expected to spend around 50 hours per week on site.

Nice To Haves

Automotive or service retail management experience is preferred.

Responsibilities

Deliver a customer experience grounded in trust, transparency, and efficiency.
Build lasting relationships with customers and local fleet accounts to encourage repeat business.
Lead a consistent sales process, including vehicle health checks and service recommendations.
Drive revenue growth by meeting or exceeding sales targets for services, memberships when applicable, and fleet partnerships.
Resolve customer concerns promptly and professionally, documenting issues and follow-through.
Manage the center’s profit and loss, including revenue, labor, and operating expenses.
Control costs across labor, parts, inventory, and shop expenses.
Oversee daily operations, including service-bay efficiency, workflow, scheduling, and store readiness.
Maintain inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
Complete scheduling, reporting, and administrative tasks using company systems.
Lead hands-on in daily operations alongside the team.
Build, coach, and develop service technicians and leaders.
Create a culture of accountability, teamwork, safety, and customer focus.
Manage the employee lifecycle, including hiring, onboarding, training, performance management, and discipline or termination when necessary.
Ensure team members are trained, certified, and technically proficient; establish expectations, performance standards, and development plans.
Promote a safety-first environment and ensure adherence to OSHA and company safety standards.
Conduct safety training and inspections and enforce compliance across operations.
Ensure equipment and service areas are maintained, functional, and safe.
Protect company assets, customer vehicles, and facility security.
Maintain compliance with local, state, and federal regulations.
Build local community relationships to increase awareness and business growth.
Partner with leadership on marketing initiatives and local promotions.
Identify business-growth opportunities through innovation, partnerships, and operational improvements.