Center Manager-8109
About The Position
The Center Manager is the operational and cultural leader of the service center, accountable for customer experience, sales, profitability, team performance, safety, and talent development. The role combines hands-on leadership in daily service-center operations with oversight of revenue, costs, compliance, staffing, and P&L management. The Center Manager is expected to ensure the center operates efficiently, safely, and profitably while building a high-performing, service-driven team. The position is based at American LubeFast 8109 in Mobile, Alabama, and is full-time. The work is in a fast-paced, physically active service-center environment. The role expects approximately 50 hours per week on site, with availability to work weekends and evening hours based on business needs.
Requirements
- High school diploma or equivalent.
- At least 3 years of people leadership experience.
- Strong understanding of P&L management, cost control, and revenue growth strategies.
- Track record of achieving or exceeding sales and operational KPIs.
- Experience in a high-volume, customer-facing environment such as automotive, retail, or restaurant settings.
- Comfort using POS systems, scheduling tools, and standard business software.
- Strong business acumen, problem-solving ability, and decision-making skills.
- Ability to stand, walk, bend, and move throughout the service center for extended periods.
- Ability to lift up to 20 pounds.
- Availability to work weekends and evening hours based on business needs.
Nice To Haves
- Automotive or service retail management experience.
Responsibilities
- Deliver a customer experience grounded in trust, transparency, and efficiency.
- Build relationships with customers and local fleet accounts to encourage repeat business.
- Lead a consistent sales process, including vehicle health checks and service recommendations.
- Meet or exceed sales targets across services, memberships when applicable, and fleet partnerships.
- Resolve customer concerns promptly and professionally, with appropriate follow-through and documentation.
- Manage the center’s P&L, including revenue, labor, and operating expenses.
- Control costs related to labor, parts, inventory, and shop expenses.
- Oversee daily operations, service-bay efficiency, workflow, scheduling, and store readiness.
- Maintain accurate inventory and ensure appropriate ordering, use, and tracking of parts and supplies.
- Complete scheduling, reporting, and administrative work using company systems.
- Lead hands-on alongside the team in daily operations.
- Coach and develop service technicians and leaders, and establish expectations, performance standards, and development plans.
- Manage hiring, onboarding, training, performance management, and, when necessary, discipline and termination.
- Build a culture of accountability, teamwork, safety, and customer focus.
- Ensure team members are trained, certified, and technically proficient.
- Promote workplace safety, conduct safety training and inspections, and enforce OSHA and company safety standards.
- Ensure equipment and service areas are maintained, functional, and safe.
- Protect company assets, customer vehicles, and facility security.
- Maintain compliance with local, state, and federal regulations.
- Build community relationships and partner with leadership on marketing initiatives and local promotions.
- Identify opportunities to grow the business through innovation, partnerships, and operational improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
