Center Director - Bethlehem

Lackawanna College•Bethlehem, PA

About The Position

The Center Director supervises and administers all programs, services, and activities at Lackawanna College’s Bethlehem Center. The role evaluates program offerings to ensure they are fiscally responsible and meet the needs of the surrounding community, and ensures compliance with federal, state, institutional, and accreditation requirements. The Director directly manages Center staff, including performance management and hiring. The Director oversees daily enrollment, academic, and continuing education operations; supports student account and retention processes; recruits and supervises staff, adjunct faculty, and continuing education instructors; and helps develop and monitor the Center’s budget. The role coordinates course schedules, develops and implements marketing plans, and develops and markets continuing education programs. It also represents the College in community and workforce-development organizations, supports fundraising, provides instruction when required, and leads departmental planning and assessment in alignment with the Institutional Strategic Plan.

Requirements

Bachelor’s degree in Education, Business, or a related field.
Five years of educational or business management experience.
Excellent communication and organizational skills.
Demonstrated leadership ability.
Strong collaboration skills.
Strong analytical, problem-solving, and conflict-resolution skills.
Ability to multitask.
Solid computer skills.
Proven ability to work with a diverse population.
Willingness to work as part of a team to contribute to the success of the Center.
Excellent interpersonal skills.
Ability to represent the College professionally in public settings.
Knowledge of educational recruiting and marketing.

Nice To Haves

Master’s degree.
Experience in higher education, sales, and marketing.
Experience working with people from all age groups and with varied economic, educational, and ethnic backgrounds.

Responsibilities

Supervise daily enrollment, academic, and continuing education operations, including admissions, financial aid, advising, registration, and billing processes.
Monitor individual student accounts in cooperation with Student Accounts to ensure payments are up to date.
Work with Admissions and Student Affairs to develop and implement a Center retention plan.
Hire, supervise, evaluate, and provide leadership to Center staff.
Recruit, hire, and support adjunct faculty and continuing education instructors.
Work with the Director of Admissions to develop the Center budget and monitor profitability and compliance with approved spending guidelines.
Coordinate course schedules for degree programs and continuing education courses with the Academic Dean and Director of Continuing Education, and collaborate with specialty program directors.
Develop and implement the Center’s marketing plan with the College Advancement team.
Develop and market new continuing education programs in cooperation with Continuing Education and other departments.
Participate in area economic and workforce development agencies, chambers of commerce, social service agencies, and other organizations aligned with the College’s mission.
Uphold College policies and procedures.
Prepare and submit reports on enrollment, retention, and student activities as requested.
Provide classroom instruction as required, including College 101, Capstone, or other courses the Director is qualified to teach.
Provide staff development training in Center processes for staff and faculty.
Support the College’s development and fundraising activities.
Lead departmental or unit planning aligned with the Institutional Strategic Plan, engage staff, assign ownership of activities, and ensure tasks are completed.
Coordinate overlapping or related initiatives with other departmental heads.
Participate in institutional strategic planning as requested.
Assess departmental plan achievement annually, report results to the supervisor, and participate in College-wide plan reviews as requested.
Perform other duties and responsibilities as assigned.