Center Director - Pontiac

PACE Southeast Michigan•Pontiac, MI

15h

About The Position

The Center Director leads the day-to-day operations of an assigned PACE Southeast Michigan center and is accountable for quality of care, operational effectiveness, financial performance, and regulatory compliance. The role ensures participants receive exceptional care and fosters a positive center culture where team members feel valued and supported. The Center Director partners with the Regional Director of Operations, fellow Center Directors, and service line leaders to meet organizational commitments and maintain consistent standards, processes, participant activities, and support services across centers. The Director manages center operations and participant experience, contributes to annual operating and capital budgets, monitors financial and operational performance, and takes corrective action as needed. The role also advances quality improvement and regulatory compliance; leads, coaches, and develops leaders and team members; and translates organizational strategies into center plans and priorities. Work is performed primarily in office and PACE center settings, with regular interaction with participants and team members and regular travel to PACE SEMI centers, community sites, and events.

Requirements

Bachelor’s degree in healthcare administration, business, nursing, or a related field, or equivalent professional experience.
At least three years of operational leadership experience in a healthcare setting.
Practical knowledge of budgeting, financial reporting, and productivity analysis, with the ability to translate financial information into operational decisions.
Working knowledge of Medicare and Medicaid requirements and applicable state and federal healthcare regulations.
Strong judgment and problem-solving skills, including the ability to balance participant needs, quality of care, teammates, and financial priorities.
Strong communication and relationship-building skills, including the ability to explain complex information clearly to participants, team members, and organizational leaders.
Strong coaching and conflict resolution skills, including the ability to develop team members, clarify expectations, and address concerns fairly and constructively.
Ability to use data, dashboards, and reporting systems to monitor performance, identify emerging concerns, and evaluate improvement.

Nice To Haves

Master’s degree in a related field, or additional equivalent professional experience.
Experience managing budgets or departmental financial performance.
Clinical background, professional licensure, or certification in a relevant healthcare discipline.
Knowledge of PACE.

Responsibilities

Lead daily center operations to deliver exceptional participant care, effective teamwork, coordinated services, and efficient use of resources.
Develop and improve programs and processes that strengthen the participant experience, service delivery, and team member engagement.
Align programs, services, employees, and participant care interventions with center operational and financial objectives.
Lead assigned operational projects, coordinating teams and resources to achieve defined outcomes on time and within budget.
Partner with the Chief Financial Officer and Regional Director of Operations to develop annual operating and capital budgets, and manage center performance against approved budgets.
Analyze monthly financial reports, including budget variances, labor productivity, overtime, supplies, purchased services, and cost per participant.
Monitor enrollment, attendance, and utilization against targets and evaluate their impact on center operations and financial results.
Identify causes of financial variances and make timely scheduling, transportation, and resource allocation decisions to meet financial benchmarks while supporting quality care.
Communicate financial results and corrective action plans to the Regional Director of Operations, team members, and other leaders.
Build a culture of quality care in which team members take ownership of participant outcomes, raise concerns, and learn from mistakes.
Partner with the Quality Assurance Director to maintain compliance with quality assurance standards, state and federal program requirements, certifications, and applicable laws and regulations.
Contribute to quality assurance and improvement committees, implement assigned action plans, and evaluate results.
Partner with the Human Resources Manager to develop and implement operational policies, procedures, and protocols for direct participant care and support services.
Model and reinforce a culture aligned with PACE SEMI’s mission, values, and Ten Principles, and promote diversity, equity, and inclusion.
Lead, coach, and develop leaders and team members through regular feedback and recognition.
Set clear expectations, model personal accountability, and hold leaders and team members accountable fairly and consistently.
Partner with HR/OD on leadership development and succession planning.
Partner with Education and Quality team members to identify learning needs and implement education that strengthens competence and skills.
Translate PACE SEMI strategies, goals, and tactics into center plans and priorities, and achieve established outcome measures.
Collaborate with fellow Center Directors, the Regional Director of Operations, and service line leaders to share effective practices and maintain consistent standards, processes, participant activities, and support services across centers.
Perform other duties as assigned.