Center Case Manager - Be The Reason Someone Gets a 2nd Chance

Mental Health Kokua•Honolulu, HI

12d•$24 - $27•Onsite

About The Position

Mental Health Kokua is hiring a Center Case Manager at Pūnāwai Rest Stop in Honolulu. The role works directly with people experiencing homelessness, supporting them as they seek stability, recovery, and access to community resources. The Case Manager builds relationships grounded in dignity and respect, helps guests navigate housing, healthcare, benefits, behavioral health services, and other resources, and develops practical, person-centered plans. The work takes place in a fast-paced, walk-in community environment and includes crisis support, de-escalation, advocacy, applications, documentation, and coordination with nurses, other case managers, and community partners. The schedule is Monday through Friday, except holidays, from 7:00 a.m. to 3:30 p.m., for 40 hours per week; assigned schedules include rotating on-site coverage.

Requirements

High school diploma or equivalent.
Compassionate, dependable, resourceful, and comfortable working with people from all walks of life.
Strong communication skills and ability to build trust while maintaining professional boundaries.
Organized and adaptable, with the ability to work in a fast-paced, walk-in community environment.
Comfort supporting adults experiencing homelessness and behavioral health challenges.
Ability to meet background and drug/alcohol screening requirements.
Ability to obtain required CPR/First Aid certifications and TB clearance.
Ability to lift up to 25 pounds.
Ability to work assigned schedules, including rotating on-site coverage.

Nice To Haves

Bachelor's degree in psychology, social work, human services, or a related field; may be required under certain program contracts.

Responsibilities

Engage with guests, listen without judgment, and build relationships grounded in dignity and respect.
Help individuals access housing, healthcare, benefits, behavioral health services, and community resources.
Complete assessments and develop practical, person-centered goals.
Provide crisis support, de-escalation, and compassionate guidance during challenging situations.
Collaborate with nurses, fellow case managers, and community partners to coordinate care.
Advocate for guests, assist with applications, maintain accurate documentation, and help ensure people do not fall through the cracks.