Case Manager Supervisor - STAR Center

DESC•Seattle, WA

3h•$94,881 - $107,350•Onsite

About The Position

The Case Manager Supervisor works at DESC’s STAR (Stability Through Access and Resources) Center, a time-limited, 24/7 behavioral health-focused, non-congregate shelter program for unsheltered adults with significant untreated or under-treated mental health and substance use challenges. The Center is located at 619 3rd Avenue and Cherry St in Seattle. As part of a round-the-clock team providing emergency shelter and service navigation, the supervisor leads, coordinates, trains, schedules, and supervises STAR Center Case Managers, who work with clients to develop plans for housing and services to end homelessness. The role also coordinates with the Human Services Department, the HOPE Team, the City of Seattle, and other external partners on referrals and Center operations. The position assists with planning and coordinating services, ensures compliance with contracts and procedures, and supports effective case management, housing acquisition, crisis response, and continuity of care. It supervises and supports staff, may maintain a caseload, provides or supports intensive case management and crisis services, and may provide leadership at the Center in the Project Manager’s absence. The position participates in an on-call rotation and works assigned shifts covering the milieu.

Requirements

Bachelor’s degree relevant to social services or management; demonstrated ability to supervise or lead teams in a fast-paced, complex social service or other programming may substitute for the degree requirement.
Two years of relevant human services work experience, preferably serving adults affected by homelessness, economic disadvantage, mental illness, or substance use disorders; personal lived experience may substitute for some work experience requirements.
One year of supervisory or leadership experience.
Meet one of the stated education and experience pathways: relevant bachelor’s degree; bachelor’s degree in any field plus one additional year of paid social-service case management experience; relevant associate degree plus two additional years of relevant paid case management experience; any associate degree plus two additional years of highly relevant case management experience and formal supervisory-skills training; or a combination of two years of highly relevant paid case management experience, two additional years of relevant work experience, and formal supervisory-skills training.
Be able to sit, communicate with employees, lift and carry items weighing up to 40 pounds, and operate computer hardware systems.
Have the vision abilities required for the job, including close, distance, color, peripheral, and depth vision and the ability to adjust focus.

Nice To Haves

Master’s degree in social work, counseling, administration, public health, or another relevant field.
Case management or housing navigation experience.
At least two years of supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.
Valid Washington State driver’s license.

Responsibilities

Assist the Project Manager in planning, implementing, and coordinating STAR Center services.
Ensure compliance with relevant contract and procedure requirements.
Collaborate with key partners and stakeholders, including the HOPE Team and City of Seattle, to support smooth operations and communication.
Promote and maintain positive relationships with the surrounding neighborhood.
Teach and promote DESC values, crisis intervention and de-escalation skills, and understanding of homelessness to help ensure client and staff safety.
Provide individual supervision and consultation to team members, including support with assessments, goal plans, behavioral health referrals, and staff training.
Direct and supervise staff in housing acquisition activities, including income acquisition and barrier mitigation.
Supervise, schedule, and evaluate Case Managers to support effective Center operations.
Coordinate hiring and orientation for Case Managers and assist with hiring and orientation of other STAR Center staff.
Consult with staff regarding cases and client issues.
Provide leadership at the Center in the Project Manager’s absence as needed.
Engage clients and maintain working relationships using creative, resourceful approaches that build trust and confidence.
Supervise and support case management outreach efforts in the community.
Train and support the case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
Participate in Coordinated Entry planning activities as assigned and liaise with external agencies to support client outcomes.
Provide, directly and indirectly, intensive case management to help clients access housing, medical and behavioral health care, financial assistance, and vocational training or employment.
Provide and support crisis intervention and counseling services for clients.
Provide and support harm reduction-oriented interventions and train staff in harm reduction.
Maintain a caseload if assigned, including developing client plans and follow-up strategies.
Maintain orderly, up-to-date service notes and files.
Become familiar with local employment, housing, and other resources.
Coordinate with DESC programs and community providers to support continuity of care and client transitions to long-term providers.
Participate in the on-call rotation with other supervisors and managers, providing consultation, coverage, and crisis intervention as assigned.
Work assigned shifts covering the milieu to maintain order and communication and enforce agency rules.
Participate in staff meetings and training sessions.
Perform other duties as assigned.