Clinical Case Manager - Treatment Center

ACH Child and Family Services•Fort Worth, TX

About The Position

The Clinical Case Manager-Treatment Services supports youth and their families by providing and coordinating case management, medical and dental services, behavioral health supports, family communication, therapeutic services, crisis management, aftercare planning, and transitional services within a trauma-informed care framework and in compliance with regulatory standards. The role creates and maintains client files and ensures required case management services are delivered in accordance with minimum standards, contracts, and service packages, with timely documentation. This includes developing assessments and service plans, coordinating resources to stabilize behaviors, working with clients and their families or managing conservators to secure a safe living environment after residential treatment, developing collaborative aftercare plans, and providing voluntary aftercare services after discharge. The position coordinates care and communication among youth, families, guardians, agency staff, clinical teams, referral agencies, and community partners. It supports intake, medical, dental, behavioral health, educational, therapeutic, and transition needs; facilitates service-plan meetings; assists with crisis response and medication-related activities; and maintains accurate case records and reporting. The role also participates in agency and community activities and helps maintain professional standards and positive working relationships.

Requirements

Bachelor’s degree in social work, psychology, or a related human services field from an accredited college or university.
With a bachelor’s degree, three years of experience that includes life skill or group counseling with youth, crisis intervention, intake and assessment, and/or case management.
With a master’s degree, one year of experience that includes counseling with youth, crisis intervention, intake and assessment, and/or case management.
Excellent verbal and written communication skills.
Working knowledge of basic computer skills.
Valid Texas driver’s license within 90 days of establishing Texas residency and an acceptable driving record.

Nice To Haves

Master’s degree and/or additional certification.
Experience working with adolescents and families in crisis intervention, Trauma-Informed Care interventions, Trust Based Relational Intervention (TBRI®), and strength-based case management techniques.

Responsibilities

Provide ongoing case management, family communication and support, aftercare, and transition planning for Residential Treatment Center clients.
Coordinate services with legal guardians and approved entities, including CASA, caseworkers, families, community partners, and program staff.
Assist with intake documentation and obtaining youth legal documents.
Coordinate services to meet 3 in 30 requirements and schedule ongoing medical, dental, and behavioral health services.
Communicate with Residential Treatment Center staff and the clinical team about service-plan goals, therapeutic needs, and youth progress.
Coordinate and facilitate service-plan meetings and participate in team staffing meetings.
Notify legal guardians of incidents according to required timeframes and procedures.
Work with direct-care staff to ensure clinical needs are met and therapeutic goals are achieved.
Complete trainings and certifications required by licensing, credentialing, contractual, grant, and agency standards.
Coordinate and support resident communication with family, including visits and phone calls, and document these activities.
Assist with scheduling and completing resident appointments, groups, PALs, and other activities, in person or online.
Assist with other agency program activities as assigned and maintain quality services and professional standards.
Support youth and family advocacy and help maintain staff morale and a positive work environment through communication, feedback, collaboration, engagement, and recognition.
Assist with medication administration, medical documentation audits, and management of medication rooms.
Assist with crisis management, including de-escalation, intervention, debriefings, safety plans, on-call support, and triggered reviews.
Use work time fully and effectively, adapt to changing assignments and priorities, and support youth, families, and the agency.
Prepare and submit required documentation, reports, and statistical data in a timely manner.
Assist with completing and documenting assessments and face-to-face meetings, including admission and child behavior checklist assessments, Youth Outcome Questionnaire, service plans, vocational assessments, case management and family meetings, group sessions, Casey Life Skills Assessment, and school admission documentation.
Document clients’ medical, psychological, educational, and basic needs; assess progress; and ensure clients receive services recommended in psychological assessments, CANS assessments, and service packages.
Serve as liaison for clients’ educational needs among ACH Educational Services, caregivers, families, and education providers.
Coordinate and complete service-plan-related events for assigned clients within required timeframes.
Help obtain client legal documents, including birth certificates, Social Security cards, shot records, and ID cards.
Maintain accurate, up-to-date case records, including informed consents, legal documents, case progress notes, DFPS Plans of Service, aftercare plans, discharge summaries, and other required forms.
Monitor and track client discharge outcomes and complete follow-up contacts at required intervals.
Assist in developing program-related forms and measurement tools.
Coordinate collaborative relationships and services with referral agencies, family members, and other support systems.
Build and maintain positive working relationships with local human and youth services agencies.
Follow ACH policies and procedures and represent the agency professionally.
Attend designated agency or community meetings and training.
Assist with fundraising or other agency functions as needed.