Clinical Treatment Case Manager (Greenbrook)

Neuronetics, Inc.•Baltimore, MD

4h•$25 - $27•Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients receiving TMS and Spravato® treatments. This clinic-based role in Owings Mills, Maryland, is part of the Patient Access – Care Coordination department. The Case Manager coordinates care throughout the patient’s treatment journey, manages scheduling and insurance authorization processes, and helps patients overcome barriers to treatment. The role involves close collaboration with patients and cross-functional teams to provide a seamless, supportive experience and promote high-quality patient outcomes while meeting operational, coverage, and treatment requirements.

Requirements

High school diploma or equivalent, combined with 3–5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting.
Experience using EHR systems and Microsoft Office applications, including Outlook, Word, and Excel.
Strong communication, organizational, and patient service skills, with the ability to manage multiple priorities.
Applicants must be authorized to work for any employer in the United States; the employer cannot sponsor or assume responsibility for employment visa or work authorization.

Nice To Haves

Associate’s or bachelor’s degree in a healthcare-related field, with experience in patient care coordination, case management, or healthcare operations.
Experience with CRM systems; Salesforce is preferred.
Knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy, or Buy & Bill processes.
Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialty treatment programs.
Empathy and professionalism in delivering patient care and customer service.
Organization and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Proactive problem-solving and ownership in finding effective solutions.
Collaboration, adaptability, and the ability to learn new systems, processes, and ways of working.

Responsibilities

Guide patients through their treatment journey, from consultation to completion, providing a seamless and supportive experience.
Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements.
Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track.
Maintain accurate documentation, financial estimates, and patient records in CRM and EHR systems.
Respond to patient inquiries with empathy, professionalism, and urgency.
Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements.